A permanent
part-time
opportunity is now available for a flexible, highly organised and enthusiastic medical receptionist to join our Accident & Emergency (A&E;) Administrative team. This role offers a minimum contracted commitment of 50 hours per fortnight and is ideal for someone who thrives in a face-paced healthcare environment and is passionate about delivering exceptional patient service.
As the first point of contact for our organisation, you will play a vital role in creating a welcoming and efficient experience for all visitors, clients, and callers while providing essential administrative support within a fast-paced emergency healthcare environment. This role requires flexibility, robust attention to detail, excellent organisational skills, and the ability to effectively manage multiple priorities while delivering outstanding customer service.
Key responsibilities will include (but not limited to):
Working a permanent part-time contract of minimum 50hrs per fortnight
This includes working a 24/7 rotating roster, consisting of early mornings, evenings, weekends & afterhours (examples of current shift times are *********, *********, ********* and *********)
Provide a professional and welcoming front-of-house experience for patients and visitors
Manage busy switchboard operations, including handling internal emergency calls and directing inquiries appropriately
Respond to and manage email enquiries in a timely and professional manner
Efficiently check‐in patients (new and existing), process ambulance arrivals, and maintain accurate patient records and details
Perform cash handling and EFTPOS transactions and deliver financial consent information clearly to patients
Process patient billing and liaise with third parties such as Medicare, DVA and Workcover
Verify private health insurance coverage and prepare self‐funded estimates when applicable
Coordinating with a large and friendly clinical staff team to ensure a seamless patience experience
Maintain accurate data entry across
multiple




computer systems while managing competing priorities and high workloads
Demonstrate the ability to multi‐task efficiently in a high‐pressure, fast‐paced environment
Provide flexible administrative support across Front Reception, Emergency Reception, and Patient Services as required
As the sole after‐hours administrative team, provide administrative support not only to the Emergency Department, but also to other hospital units
Process direct admissions for Maternity patients in computer system
Managing bed transfers/discharges in computer software as requested by the ward
Compile daily statistics and prepare summary reports for management review while managing multiple tasks simultaneously
What You'll Bring
Ability to work a 24/7 rotating roster: mixture of days, evenings, overnights, and weekends
Certificate in Medical Terminology desirable
Previous experience with hospital mainframe systems and strong computer literacy including proficient keyboard and MS Office
Previous experience as a medical receptionist
Adept at navigating multiple computer systems in a fast‐paced setting
Meticulous attention to detail, with the ability to work independently
Skilful at completing tasks within designated timeframes
What's in it for You?
At Ramsay, we care for our people by offering benefits that truly support your career, wellbeing and lifestyle, including:
Grow your career
with recognition programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership Academy
Save more every day
with Ramsay Rewards, giving you exclusive deals at 100+ retailers, restaurants, travel providers and more
Enjoy peace of mind
with lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discounts
Find balance
through flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7
Increase your take-home pay
through salary packaging and novated leasing, plus discounts on leisure travel, gyms and lifestyle services.
#J-*****-Ljbffr

📌 Accident & Emergency Receptionist (Gold Coast)
🏢 Recognized
📍 Gold Coast