Rooms Division Manager – Perth, Northern Suburbs
Lead the guest experience from first booking to final checkout.
We're a modern hotel and resort operation in Perth. We're looking for an experienced Rooms Division Manager to take full ownership of reservations, reception, accommodation standards and marketing. This is a senior operational role for someone who sets high standards, builds the procedures to maintain them, and trains the team in every aspect of rooms operations.
The Role
You'll lead all rooms operations, with full accountability for occupancy, guest satisfaction and presentation standards. You'll report directly to the General Manager and lead a team across reservations, reception and housekeeping.
Key Responsibilities
Reservations, Revenue & Marketing
Manage all reservations across direct, OTA and wholesale channels, keeping inventory and rates accurate
Maximise occupancy and average daily rate through active yield management and channel strategy
Handle groups, long-stay and corporate bookings
Grow direct bookings and reduce reliance on OTA commissions
Support and develop the property's existing marketing channels
Front Office & Reception
Lead the reception team to deliver smooth check-in and check-out and resolve issues quickly
Own guest communication before, during and after each stay
Handle complaints and escalations calmly and decisively
Manage the property's online reputation by monitoring and responding to reviews on Google, TripAdvisor and Booking.com
Housekeeping & Accommodation Standards
Manage housekeeping, including both in-house staff and outsourced contractors, to consistently high standards of cleanliness and presentation
Run room inspections,



quality audits and turnaround scheduling for peak and changeover periods
Coordinate with maintenance so rooms are guest-ready and out-of-order time is kept to a minimum
Manage linen, amenities and cleaning supply inventory within budget
People & Performance
Lead, train and develop the existing team, and recruit current staff as required
Work closely with other department managers so all divisions run smoothly together
Control labour costs against occupancy forecasts
Build a culture of accountability, pride and genuine hospitality
Report regularly to management on occupancy, ADR, RevPAR, guest satisfaction and labour cost
About You
Essential
At least 3-5 years in a senior rooms, front office or accommodation management role in a hotel or resort
Proven leadership of both front office and housekeeping teams
Strong working knowledge of a property management system (e.g. Opera, RMS, Cloudbeds) and channel managers
Solid commercial understanding of yield management, occupancy and cost control
Confidence managing and improving established marketing activity
High personal standards and a sharp eye for detail
Availability to work a flexible roster, including weekends and peak periods
Full Australian working rights
Highly regarded
Resort or leisure property experience
Event management or operations experience
Hospitality or tourism management qualification
Track record of measurably improving review scores or direct booking share
What's On Offer
Competitive salary in line with industry standards, plus superannuation and a KPI-based performance bonus
A senior leadership role with real autonomy and direct access to decision-makers
A high-quality property with excellent facilities and a strong, supportive team
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📌 Rooms Division Manager – Perth, Northern Suburbs
🏢 Mbe West Coast
📍 Perth