Working closely with an ENT specialist and administrative team in a small, independent specialist ENT practice in Heidelberg, this is a long-term position working 3 full days per week. Availability to work Tuesday and Thursday is essential with the third working day to be discussed.
Key responsibilities
Patient bookings and phone/email inquiries
Reception and patient check-in
Medicare, private billing and receipting
Managing referrals, correspondence and patient records
Liaising with GPs, hospitals and other healthcare providers
Supporting surgical bookings and administration
Using medical practice management software - Xestro
General practice administration
About you
Minimum of 2 years' medical reception or medical administration experience
Confident working in a busy medical environment
Friendly, qualified and confident with patients
Excellent attention to detail and takes pride in accuracy
Experience using medical software
Keen to upskill and continually develop skills
Can multitask,



prioritise and remain calm under pressure
Flexible and willing to assist when the practice is busy
Excellent communication and organisational skills
Reliable and committed to a long-term role
About us
We are an independent specialist ENT practice based in Heidelberg, providing care to both paediatric and adult patients. Our specialist also consults at East Melbourne and Parkville approximately 2-3 times per month. These sessions are shared between staff on a rostered basis, so occasional travel to these locations will be required.
A genuine long-term opportunity
A friendly, supportive small team environment
Direct contact with an experienced specialist surgeon
A role where your skills and dedication will have a direct impact on patient care
Variety across specialist medical and surgical administration
#J-*****-Ljbffr

📌 Medical Secretary/ Medical Receptionist (Melbourne)
🏢 Dr Damien Phillips
📍 Melbourne