Regional Group Australia (RGA) are seeking an
Accounts Receivable
Collections Officer
to focus on our Concrete and Quarries businesses in Victoria.
This role involves managing outstanding accounts, ensuring timely recovery of payments from customers, performing bank reconciliations, maintaining accurate records, and liaising with internal teams to resolve payment discrepancies.
The role requires strong communication and negotiation skills, attention to detail, and the ability to handle sensitive financial matters professionally.
This is a full-time permanent role based in Dandenong, with occasional travel as required to support debt recovery and financial reconciliation processes.
Follow up on overdue payments
Negotiate payment arrangements and establish payment plans
Maintain records of customer interactions, agreements, and follow-ups
Escalate delinquent accounts to management or external collection agencies
Respond to customer inquiries regarding account balances, payment terms, and discrepancies
Provide statements of account and relevant documentation
Bank Reconciliations & Financial Administration:
Perform daily, weekly, and monthly bank reconciliations to ensure all transactions are accurately recorded
Investigate and resolve discrepancies between bank statements and internal records
Allocate payments received to the correct customer accounts and invoices




Work closely with the accounts receivable team to ensure accurate financial reporting
Assist in processing refunds and credit adjustments when necessary
Reporting & Compliance:
Prepare and maintain reports on overdue accounts and collection efforts
Ensure compliance with company policies and industry regulations related to credit and collections
Assist in the preparation of aged debtor reports and cash flow forecasts
Support audits and provide relevant documentation as requested
Collaboration & Process Improvement:
Work closely with internal departments such as Sales, Customer Service, and Finance to resolve payment disputes and enhance customer relationships
Contribute to the development of improved collection strategies and policies
Identify opportunities to streamline collection processes and improve efficiency
Knowledge, experience, and attributes sought:
Experience in debt collection, accounts receivable, or a related finance role
Strong understanding of bank reconciliations and financial transactions
Excellent communication and negotiation skills
Ability to handle difficult conversations with professionalism and empathy
Robust attention to detail and problem-solving abilities
Proficiency in Microsoft Excel and accounting software (e.g., MYOB, Xero, Microsoft D365, or similar)
Ability to work independently and within a team
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