6 months max term fulltime chance with view to extend
Based in Norwest, Sydney Head Office offering potential
hybrid work arrangements after initial training
Be part of a collaborative IT Services team supporting the organisation's technology and end users
About the Role:
As a
Services Officer
, you will deliver customer‐focused technical support to end users across a broad range of technologies. You will act as a key point of contact for IT services, ensuring incidents and service requests are accurately logged, prioritised and resolved in line with agreed service levels. You will work collaboratively with internal teams to maintain reliable technology services and deliver positive customer outcomes.
You will support end user devices, applications and infrastructure, champion knowledge sharing and cyber security best practices, and work collaboratively with internal and external stakeholders to continually improve service delivery and customer outcomes.
About the Team:
The Information & Digital team empowers BaptistCare by delivering innovation, transformational projects, advanced analytics, seamless technology operations, and risk management. You'll join a collaborative team that values creativity, flexibility, and a solutions-focused approach.
About You:
2+ years corporate IT experience
Tertiary qualifications in Computer/IT Disciplines
Demonstrated understanding of the principles of a customer focused service supported by the ability to respond to queries in a friendly and professional manner when under pressure
Excellent troubleshooting skills in infrastructure, applications, desktop and mobile technologies
Ability to multi-task and prioritise
Sold knowledge of Active Directory, Citrix and remote desktop tools
Solid understanding of infrastructure, applications, desktop and mobile technologies used to underpin and deliver IT Services to customers
High competency level within the Microsoft stack (365, Windows and Office)




Demonstrated ability to adapt to new environments/systems and respond to changing demands
Capacity and willingness to participate in multi-skilling/job rotation exercises
Current NSW driver's License and access to a reliable motor vehicle
Excellent oral and written communication skills, including knowledge documentation skills and ability to communicate with users of different technical persuasions
Strong customer service orientation with the ability to work under pressure and a demonstrated ability to meet deadlines
Strong understanding of ITIL practises (Incident, Problem, Change, etc)
Ability to work within a Hybrid environment (Office, Site, & Home)
Ability to develop relationships within a team and across related teams
Taking responsibility in achieving the objectives of a team
Demonstrate an understanding and appreciation of BaptistCare's Christian identity and promote the organisation's values through interactions at work
Ready to make a meaningful impact and work alongside people who genuinely care? We'd love to hear from you.
About Us:
We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed to providing exceptional support and services across Australia. Together with Baptcare (VIC, TAS, SA) and Baptist Care SA we employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve.We strive to deliver care as it should be – with people right at the centre.
We love what we do and the communities we help. With us you can deliver life transforming care, create a career you'll love, and join a team who make a difference.
Successful applications will be subject to a variety of background checks including police background check via our online police check system.
BaptistCare – Transforming lives by expressing the love of Christ.
#J-*****-Ljbffr

📌 Services Officer (Sydney)
🏢 BaptistCare NSW & ACT
📍 Sydney