About Us
Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment, backed by a strong reputation for quality products, reliable service, and exceptional people.
The Opportunity
Our
Dandenong Branch
is looking for a motivated and detail-oriented
Warranty Administrator
to join our Service team.
In this pivotal role, you'll be responsible for ensuring warranty claims are processed accurately and efficiently while providing exceptional administrative support to our Service department. Working closely with technicians, customers, and internal stakeholders, you'll play a key part in delivering a seamless customer experience.
Reporting to the Service Manager, your responsibilities will include:
Reviewing and processing warranty claims in accordance with established policies, procedures, and manufacturer guidelines
Working closely with the Service team to validate claims and coordinate warranty-related activities
Monitoring claim progress and proactively communicating updates to customers and stakeholders
Preparing and processing invoices for completed work orders
Maintaining accurate records and ensuring warranty claims, documentation, and contracts are correctly registered within company systems
Assisting with the preparation of documentation for internal and external warranty audits
Providing general administrative support to the Service department as required
To Be Successful in This Role, You Will Have:
Previous experience in a warranty, service administration, or similar coordination role




Knowledge of warranty processes and best-practice warranty management
Strong attention to detail with excellent organisational skills
Intermediate MS Office skills, particularly in Word and Excel
The ability to prioritise tasks and thrive in a fast-paced environment
A proactive and self-motivated approach to work
A professional, customer-focused attitude with a commitment to delivering outstanding service
Hitachi Advantages - What's on Offer
Competitive Remuneration:
Attractive base salary + super + biannual bonuses
Employee Rewards:
Exclusive staff discounts on a range of goods and services through our Employee Orange Advantages Program
Career:
Permanent position in a leading OEM with long term job security
Culture:
Supportive branch culture where your contributions are valued
Paid Parental Leave Policy
Health:
Discounted health insurance policy + Employee Assistance Program to support our employees and their families
Referral Program:
Successfully refer a friend and earn cash!
Professional Development:
Opportunities for ongoing training and professional development
Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.
As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.
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📌 Warranty Administrator (Melbourne)
🏢 Hitachi Construction Machinery
📍 Melbourne