Capital Transport is Australia's largest privately owned courier and taxi truck network, providing time-critical transport solutions across metropolitan and regional Australia.
We are seeking a motivated and reliable Operations Officer to join our Taxi Trucks team. This is an excellent opportunity for someone looking to build a long-term career in transport and logistics operations while developing valuable industry knowledge and leadership skills.
No two days are the same in this fast-paced environment. You'll be responsible for supporting customers, coordinating service delivery, solving operational challenges, and working closely with our subcontractor fleet to ensure outstanding service outcomes.
This role provides genuine opportunities for growth and progression within a supportive team environment.
What you'll be doing
As an Operations Officer, you will:
Build strong working relationships with customers, subcontractors, and internal stakeholders.
Manage day-to-day operational activities to ensure jobs are completed safely, efficiently, and on time.
Resolve customer and subcontractor enquiries in a professional and timely manner.
Monitor service performance and proactively identify potential issues before they impact customers.
Assist with reporting, administration, and operational documentation.
Support compliance, fatigue management, and service delivery requirements.




Liaise with multiple departments to ensure effective communication and successful outcomes.
Contribute to continuous improvement initiatives and operational efficiencies.
What we're looking for
We're looking for someone who:
Enjoys problem-solving and finding practical solutions.
Works well in a team environment and supports those around them.
Is reliable, accountable, and takes ownership of their work.
Has strong communication and customer service skills.
Can remain calm and organised in a fast-paced environment.
Demonstrates initiative and a willingness to learn.
Is looking to develop a long-term career within transport and logistics operations.
Previous experience in transport, logistics, operations, customer service, or fleet coordination will be highly regarded, but attitude and willingness to learn are just as significant.
At Capital Transport, our people are at the heart of what we do. We are committed to creating an environment where employees can succeed and grow.
We offer:
A supportive and collaborative team culture.
Genuine career progression opportunities.
Exposure to all facets of transport and logistics operations.
Ongoing learning and development.
Onsite parking.
Social club and regular team activities.
The opportunity to make a real impact within a growing business.
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📌 Operations Officer (Melbourne)
🏢 Capital Transport
📍 Melbourne