As Duty Manager, you will play a key role in ensuring the smooth day-to-day operation of the venue while delivering exceptional customer service to our members and guests. You will lead and support our frontline team, maintain high service standards and ensure the venue operates safely, efficiently and in accordance with all relevant legislation and venue procedures. The role will initially be approximately 30 hours.
Key responsibilities
Overseeing the smooth day-to-day operation of the venue during your shift
Leading, supporting and motivating frontline team members
Managing shifts and ensuring consistently high customer service standards
Handling cash, banking, safe reconciliation and till balancing
Managing incidents, complaints and customer concerns in a skilled and appropriate manner
Ensuring compliance with RSA, RSG, AML/CTF, WH&S; and all relevant venue policies and procedures
Monitoring venue presentation, service standards and operational requirements
Working collaboratively with Managers and Supervisors across the venue
Supporting and contributing to a positive, respectful and inclusive team culture
Assisting with the resolution of operational issues and ensuring a high-quality experience for members and guests
About you
Minimum 2 years' experience in a similar Duty Manager, hospitality leadership or venue operations role
Strong leadership and people management skills
Excellent communication and interpersonal skills
Strong conflict resolution and problem-solving abilities
A sound understanding of licensing and gaming legislation
Proven experience in cash handling, banking and reconciliation
TAB and Keno experience
Excellent organisational and time-management skills
The ability to remain calm and professional under pressure
A genuine commitment to delivering outstanding customer service
Flexible availability across a 7-day roster, including nights, weekends and public holidays
Current RSA Certificate
Current RSG Certificate
Current RMLV Certificate
Current Approved Manager's Licence (Queensland)
Free onsite parking
Uniform provided
Ongoing professional development and training opportunities
Supportive and approachable leadership team
Staff social events and a great team environment
The opportunity to be part of a thriving community-focused venue
About us
Capalaba Sports Club is a thriving community hub and premier dining destination in the heart of Capalaba. We're committed to delivering exceptional customer service, quality food and warm hospitality to our members and guests. Our team is at the heart of what we do, and we pride ourselves on creating a welcoming, professional and positive environment for both our customers and our staff.
If you're an experienced hospitality leader who enjoys working with people, takes pride in delivering great service and thrives in a busy venue environment, we'd love to hear from you.
Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .
#J-*****-Ljbffr