Old Mutual seeks a dynamic Call Centre Team Leader to steer the Member Support Call Centre, delivering retirement fund administration and member services across the full journey. You will own a quick-paced environment, lead a service-focused team, and drive operational targets with a commitment to quality.
You will champion a customer-first culture, manage complex queries, and push continuous improvement with automation and AI to enhance service delivery and efficiency.
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📌 Retirement Fund Call Centre Lead (Gold Coast)
🏢 oldmutual
📍 Gold Coast
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