Adelaide Eye Surgeons is looking for an experienced Medical Receptionist to join our friendly and professional specialist ophthalmologist practice.
We value work/life balance and understand that flexibility can be important. While the position is advertised as full time, we are open to discussing flexible or part time arrangements for the right candidate.
This is a great opportunity for an experienced medical receptionist who enjoys working in a busy specialist environment, takes pride in providing excellent patient care and experience and is looking for a role where they can take ownership, use their initiative and become a valued member of the team.
About the role
As a senior member of our administration team, you will play an important role in the day to day running of the practice. You will work closely with our doctors, clinical team and Practice Manager to ensure our patients receive a welcoming, organised and qualified experience from their first interaction with us.
Your responsibilities will include:
Providing a warm, professional and compassionate experience for our patients
Managing reception, telephone enquiries and patient correspondence
Scheduling and coordinating appointments
Patient billing, receipting and Medicare/DVA/Health Fund processing
Managing referrals, patient information and medical records
Surgical bookings
Liaising with ophthalmologists, optometrists, GPs, hospitals and other healthcare providers
Coordinating appointments and assisting patients throughout their journey with our practice
Ensuring administrative tasks and patient enquiries are followed through to completion
Supporting other members of the administration team and sharing your knowledge and experience
Identifying opportunities to improve administrative processes and the patient experience
Assisting the Practice Manager with administrative and operational tasks as required
Supporting the practice as we transition to a new practice management system and continue to streamline our digital workflows
About you
We are looking for someone who brings experience and confidence to the role while still being approachable, adaptable and willing to be part of a team.
You will ideally have:
Previous experience in medical reception or specialist medical administration
A good understanding of Medicare billing and medical terminology
Excellent communication and interpersonal skills
A high level of attention to detail and accuracy
Strong organisational and time management skills
The ability to prioritise and remain calm in a busy clinical environment
Confidence communicating with patients both in person and over the phone
Strong computer and administrative skills
The ability to work independently, use initiative and follow tasks through to completion
Confidence learning new systems and adapting to changing processes
A collaborative approach and willingness to support colleagues when needed
A positive attitude and genuine commitment to providing a high standard of patient care
Experience within ophthalmology or another specialist medical practice would be highly regarded, although it is not essential.
Experience with Genie, Xestro or another medical practice management system would also be advantageous. We are currently transitioning from Genie to Xestro, so being comfortable learning new technology and embracing change will be important.
Why join Adelaide Eye Surgeons?
You will be joining an established specialist ophthalmology practice with a supportive team and a strong focus on providing high quality patient care.
It is an exciting time to join our practice as we expand and continue to develop and improve our systems, processes and patient experience.
We recognise that great people have lives outside of work and genuinely value work/life balance. We are happy to discuss flexibility with the right candidate and find an arrangement that works well for both you and the practice.
We value professionalism, kindness, initiative and teamwork and want our people to feel trusted and valued in their roles.
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