Are you a passionate hospitality professional who thrives in a fast-paced environment and loves delivering exceptional guest experiences? We are seeking an enthusiastic and dedicated
Front Office Duty Manager
to join our Front Office leadership team at voco Gold Coast.
As a Duty Manager, you will play a key role in the day-to-day operation of the hotel, leading by example to ensure our guests receive outstanding service from arrival to departure.
About the Role
This is a
full-time position
working on a
rotating roster
, including mornings, evenings, weekends, and public holidays as required.
Reporting to the Front Office Manager, you will assist in leading the Front Office team while overseeing daily hotel operations and ensuring service standards are consistently achieved.
Key Responsibilities
Lead and support the Front Office team during shifts.
Deliver exceptional guest service and resolve guest concerns professionally and efficiently.
Manage guest arrivals, departures, and overall hotel operations.
Act as the senior manager on duty when required.
Monitor hotel security, safety, and compliance procedures.
Assist with team training, coaching, and development.
Drive guest satisfaction scores and service excellence.
Work collaboratively with all hotel departments to ensure seamless guest experiences.
About You
To be successful in this role, you will have:
Previous experience in a Front Office leadership role within a hotel setting.




Strong customer service and problem-solving skills.
Excellent communication and interpersonal abilities.
The ability to remain calm and professional under pressure.
Strong organisational and time-management skills.
Experience using
Opera PMS
will be highly regarded.
Flexibility to work a rotating roster, including weekends and public holidays.
Full Australian working rights.
What We Offer
A supportive and collaborative team environment.
Opportunities for career growth and development within IHG Hotels & Resorts.
Hotel employee benefits and discounts.
Ongoing learning and development opportunities.
The opportunity to work in one of the Gold Coast's leading hotels.
voco is a premium lifestyle hotel under the Intercontinental Hotel Group. Our hotels offers contemporary accommodation, dining, and bar experiences with a focus on warm, reliable, and unstuffy hospitality. As part of the global voco brand, we are committed to delivering memorable guest experiences while fostering an inclusive, supportive, and people-first workplace.
voco is a premium lifestyle hotel under the Intercontinental Hotel Group. Our hotels offers contemporary accommodation, dining, and bar experiences with a focus on warm, reliable, and unstuffy hospitality. As part of the global voco brand, we are committed to delivering memorable guest experiences while fostering an inclusive, supportive, and people-first workplace.
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📌 Front Office Duty Manager (Gold Coast)
🏢 Voco Gold Coast
📍 Gold Coast