Optix Australasia is seeking a motivated and technically minded individual to join our Operations team as a Support Technician Level 1. This is an entry-level technical role that provides hands-on support across customers, hardware configurations, vehicle telematics, logistics, installations, and troubleshooting. You will work alongside experienced technical professionals while supporting a range of technologies including GPS tracking, video telematics, fleet management systems, IoT devices, and vehicle safety solutions. The Support Technician Level 1 provides essential first-line technical support, logistics coordination, and basic installation assistance. This role supports a range of Company-supplied products that help customers implement and maintain effective safety programs within their organisations.
Key responsibilities
Provide Level 1 support via phone, email, messaging platforms and ticketing systems
Perform basic troubleshooting for hardware, software, connectivity, and installation-related issues
Support the Installation Team by offering technical guidance and assistance
Escalate complex or unresolved issues to Senior Support Technician, external vendors, or management
Operate and maintain provisioning stations, FROOTI stations, test jigs, and backend tools (e.g., DriveCam, DOL)
Perform device monitoring and generate routine operational reports
Assist with warehouse activities, including provisioning, minor repairs, and hardware/component handling
Monitor SIM/M2M portals, troubleshoot activation issues, and track data usage




Coordinate RMAs and carry out basic hardware fixes where appropriate
Work collaboratively with Accounts, Client Experience, PMO, Installations, and Technical/Product teams
About you
Broad understanding of computer systems, software applications, networking, and device connectivity
Ability to support and maintain hardware, software, networks, and communication systems
Strong record-keeping and documentation skills
Strong interpersonal skills and the ability to work with diverse stakeholders
Competent troubleshooting and problem-solving abilities
Interest in technology and willingness to learn new systems and tools
Solid multi-tasking, prioritisation, and time-management skills
Confident verbal and written communication skills
Analytical thinking paired with practical solution delivery
Proficiency with PCs and Microsoft Office Suite (Word, Excel, Outlook, etc.)
About us
Optix Australasia is a company that provides a range of products that help customers implement and maintain effective safety programs within their organisations. The Support Technician Level 1 works closely with the Senior Support Technician and Technical Services lead and reports to the Senior Operations Manager (APAC). This position is predominantly office-based in Burleigh Heads, with occasional travel.
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📌 Support Technician Level 1 (Gold Coast)
🏢 Optix Australasia Pty
📍 Gold Coast