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Application Support / Production Support – Wealth Management Applications, Information Technology
This role is responsible for providing application and production support for Wealth Management business systems, with a particular focus on extended-hours trading support and cross-time-zone operational coverage.
As Wealth Management business continues to expand its service window — including the launch of 5x24 U.S. equities trading — timely IT support outside Hong Kong business hours has become increasingly important. An Australia-based resource will help strengthen the WM IT support model by providing earlier-day coverage before the Hong Kong market opens and improving responsiveness during non-Hong Kong hours.
You will work closely with business users, development teams, infrastructure teams, and external vendors to ensure stable production operations, timely incident handling, and continuous support for Wealth Management applications across regions and time zones.
The role title will be offered in accordance with the candidate's experience and capabilities:
Candidates with stronger production support and issue management experience may be appointed at a more senior support level.
Candidates with broader technical and operational exposure may also take on additional responsibilities in system monitoring, release support, and service improvement.
Key Areas of Responsibilities
Application / Production Support Responsibilities
Provide day-to-day production and application support for Wealth Management business systems, including trading, brokerage, account servicing, and digital client platforms.
Support extended-hours business activities, especially 5x24 U.S. equities trading, and provide early-day operational support before Hong Kong market open.
Monitor system health, application status, interfaces, scheduled jobs, and key business processes to ensure stable production operations.
Perform first-level issue triage, incident analysis, and troubleshooting for production problems; coordinate timely follow-up and resolution.
Handle production incidents, service requests, and operational enquiries from business users in a responsive and structured manner.
Support daily operational routines including health checks, restart / recovery procedures, validation of business flows, and issue follow-up.
Track and manage incidents, problem records, and service issues through to closure, with clear communication to stakeholders.
Coordinate with development, infrastructure, database, network, cybersecurity, and vendor teams to resolve production issues efficiently.
Escalate critical incidents, risks, and unresolved issues where necessary, with appropriate impact assessment and follow-up.
Support post-incident reviews and root cause analysis, and track remediation / preventive actions to closure.
Maintain clear operational logs, support records, and status reporting for management and business stakeholders.
Technical / Operational Collaboration Responsibilities
Work closely with development and architecture teams to support issue diagnosis, solution validation,



and operational readiness.
Support production releases, deployment checks, environment validation, and post-release monitoring.
Maintain and enhance support documentation, operational runbooks, troubleshooting guides, and knowledge repositories.
Identify recurring issues, operational bottlenecks, and automation opportunities to improve support efficiency and overall platform resilience.
Contribute to continuous improvement of the WM support model across systems, regions, and time zones.
Requirements
Bachelor's degree or above in Computer Science, Information Technology, Engineering, Finance, or related discipline.
Minimum 3 years' experience in application support, production support, or IT operations within securities, brokerage, trading, banking, or wealth management domains. (Candidates with less experience may be considered for a junior appointment.)
Solid understanding of production support processes, incident management, service monitoring, and operational controls.
Familiarity with Linux / Unix commands, SQL, log analysis, and basic scripting for troubleshooting and operational support.
Experience supporting trading platforms, brokerage systems, market data systems, or other business-critical financial applications is preferred.
Strong analytical and problem-solving skills, with the ability to work under pressure and prioritize effectively in a live production environment.
Strong sense of ownership, accountability, and responsiveness in handling production issues.
Excellent communication and coordination skills; proactive, highly responsible, and capable of managing cross-team collaboration across time zones.
Fluent in English and Mandarin.
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**Design Your Future at PVH**
Application Support Analyst
**WHY PVH?**
+ Generous discounts on all brands - Calvin Klein, Tommy Hilfiger & Van Heusen
+ Corporate discount with Medibank
+ Employee activities calendar
+ Annual Flu Shot Clinic
+ Free membership to Headspace meditation app
+ Access to Employee Assistance program
+ Referral bonus
+ Strong focus on Corporate Responsibility
+ Inclusive, diverse, and equal opportunity employer
**About the Role**
Reporting to the Assistant Manager, Planning, Reporting and Retail Applications, you will provide strategic application support while partnering with local and global stakeholders to deliver technology solutions that enhance business capability, improve processes and support major transformation programs.
This role is based at our Head Office in the heart of Sydney CBD (388 George Street, Sydney NSW ****), you'll enjoy a hybrid working arrangement, working in the office with the flexibility of working from home.
Please note, there are two fixed term positions available:
+ **X1 Parental Leave fixed term contract ending in June ******
+ **X1 Fixed term contract ending in August ******
**Key Responsibilities**
+ Deliver business transformation programs within agreed scope, budget and timelines.




+ Support the team with business analysis activities including requirements gathering, capability design reviews, gap analysis and future-state process design.
+ Facilitate data validation, user acceptance testing (UAT), business readiness and technical training for business users.
+ Promote IT tools and methodologies while identifying opportunities for new functionality and business process improvements.
+ Support the team with project scopes, objectives and detailed project plans in collaboration with local and international stakeholders.
+ Coordinate internal teams and third-party vendors to successfully deliver strategic and operational system projects.
+ Manage changes to project scope, schedules and costs using appropriate governance and verification techniques.
+ Provide application and technical support for support desk requests, complex business issues, application integrations and escalated issues, including testing and implementing workarounds, bug fixes and enhancements.
+ Partner with IT Technology, Infrastructure, Information Security and business teams to deliver aligned, cross-functional initiatives.
+ Support the wider Application Support team as required and contribute to additional business priorities.
**About You**
+ Minimum 3 years' experience in a level 2 Business Analyst or similar role.
+ Proven experience with business process improvement, application design and application integration.
+ Experience with Aptos, SAP ERP, Adobe Commerce, Salesforce Commerce Cloud, PIM solutions, reporting systems, planning solutions, allocation tools, OMS, and integration tools will be highly regarded.
+ Experience working within apparel, fashion, eCommerce and omni-channel businesses.
+ Strong technical capability across APIs, SQL and application architecture.
+ Strong knowledge of corporate applications, integration and reporting technologies, data architecture, master data management and governance.
+ Excellent communication, presentation and stakeholder management skills, with the ability to influence both technical and business audiences.
+ Strong problem-solving skills with the ability to proactively identify and resolve issues.
+ The ability to manage competing priorities and multiple projects in a fast-paced environment.
+ A collaborative approach with the ability to build solid relationships across all levels of the organisation.
**About the Company**
PVH is one of the world's largest and most admired fashion companies, connecting with consumers in over 40 countries. Our global iconic brands include Calvin Klein, TOMMY HILFIGER and our Heritage Brands. Our 140-year history is built on the strength of our brands, our team and our commitment to drive fashion forward for good. That's the Power of Us. That's the Power of PVH.
PVH is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications ensuring a strong corporate commitment to inclusion and diversity.
We thank all applicants in advance as only successful applicants will be contacted for an interview.
#LI-SS4_
DIVERSITY & EQUAL OPPORTUNITY We are committed to recruiting, training and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality, or social or ethnic origin. Diversity in the workplace is encouraged. Bigotry, racism and any form of harassment or discrimination is not tolerated.
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📌 Application Support / Production Support - Wealth Management Applications, Information Technology (Sydney)
🏢 CITIC
📍 Sydney