John Kyle is a Sunshine Coast hospitality business that started with one small cafe and has grown into multiple locations over the years. We're really passionate about good coffee, good food and most importantly good hospitality. We're a pretty hands on business and really value the people who work with us. Good communication, teamwork and consistency are important to us, and we want John Kyle to be a place where people enjoy coming to work and feel proud of what we're building together.
About You :
Coffee training or hospitality qualification.
A Front of House Superstar doesn't belong to just one station.
They know when to make coffee, when to run it, when to clear a table, when a teammate needs help and when a customer needs attention.
The goal is easy: keep John Kyle moving, look after each other and make sure every customer leaves wanting to come back.
Position Summary :
The Front of House Superstar is a flexible, hands-on role responsible for helping deliver great coffee, smooth service and genuine hospitality across John Kyle Espresso.
Front of House Superstars work across different areas of the café depending on their skills, training and the needs of each shift. This may include operating the espresso station, steaming and pouring milk, running coffees and drinks, supporting floor service, clearing and resetting tables, assisting customers and keeping front-of-house areas clean, stocked and organised.
Team members are expected to learn multiple areas of the café and progressively build the skills required to move confidently between stations.
Whether behind the coffee machine, running drinks or helping customers on the floor, the expectation is the same: take ownership, stay aware, support the team and make sure every customer has a great John Kyle experience.
Great coffee. Great service. Great energy. Wherever you're needed.
Key Requirements :
Previous hospitality, café or customer service experience, or demonstrated ability and willingness to learn the requirements of the role.
Friendly and confident communication skills.
Genuine interest in providing a great customer experience.
Ability to work efficiently in a fast-paced environment.
Strong attention to detail.
Ability to work effectively as part of a team.
Ability to follow instructions and respond positively to feedback.
Ability to remain calm and organised during busy periods.
Willingness to learn and work across multiple café stations.
Understanding of basic food hygiene and safe work practices.
Experience working as a food or drinks runner.
Basic coffee knowledge and ability to identify common coffee styles.
Experience working in a busy, high-volume hospitality environment.
Job Responsibility :
Dial in and monitor espresso throughout the day to maintain quality and consistency.
Prepare espresso shots accurately and consistently.
Read, prioritise and manage coffee dockets in the correct order.
Control the workflow of the coffee station and communicate clearly with other baristas.
Stay ahead of orders and anticipate what is coming next.
Ensure the correct coffee, size, milk and customer modifications are prepared for each order.
Monitor coffee wait times and adjust workflow during busy periods.
Maintain John Kyle standards for coffee quality, taste and consistency.




Identify quality issues and rectify them before drinks reach customers.
Keep the coffee machine, grinders and surrounding workspace clean and organised.
Monitor beans, cups and other supplies and restock before they run out.
Minimise coffee waste and unnecessary remakes.
Communicate promptly with the till and floor teams regarding delays, mistakes or customer requests.
Help create a calm and organised coffee station, particularly during peak periods.
Coffee – Milk & Barista Support
Steam milk to the correct texture and temperature for each beverage.
Use the correct milk or milk alternative for each customer order.
Pour coffees neatly and consistently to John Kyle presentation standards.
Maintain consistency in milk texture, temperature and presentation.
Work closely with the espresso barista to maintain an efficient workflow.
Read the docket flow and anticipate upcoming orders.
Prepare milk, cups and other items ahead of demand wherever possible.
Keep pace with espresso preparation so drinks can be completed efficiently.
Minimise unnecessary milk waste and remakes.
Keep the milk station clean, stocked and organised.
Support the espresso station wherever required.
Develop competency across the broader coffee station rather than operating only one section.
Drinks Running & Pass
Run coffees and other beverages to the correct tables promptly.
Check table numbers, drinks and order details before leaving the pass.
Prioritise completed drinks so beverages do not sit unnecessarily.
Monitor the coffee pass and identify drinks ready to be delivered.
Present drinks neatly and confidently to customers.
Confirm drinks with customers where appropriate.
Keep the coffee and drinks pass clear and organised.
Communicate promptly with the coffee team if there is uncertainty regarding an order.
Ensure mistakes or customer requests are communicated to the appropriate team member.
Customer Service & Hospitality
Providing friendly, genuine and attentive customer service.
Greeting and acknowledging customers in a welcoming manner.
Engaging with customers rather than simply completing transactions or dropping items at tables.
Developing a good understanding of the menu and coffee offering.
Answering basic customer questions accurately and seeking assistance when unsure.
Responding positively to reasonable customer requests.
Communicating customer concerns, feedback or complaints promptly.
Taking ownership of mistakes and helping resolve them quickly and positively.
Recognising when customers require assistance rather than waiting to be asked.
Creating the relaxed, welcoming and genuine hospitality experience expected at John Kyle.
Remain active and productive when your primary station is under control.
Clear finished cups, glasses, plates and other items from tables.
Wherever practical, never walk back empty-handed.
Clear, clean and reset tables promptly.
Assist with running food and drinks.
Maintain water stations and customer service areas.




Support other front-of-house employees during busy periods.
Keep walkways, tables and customer areas clean and presentable.
Assist customers with additional items or simple requests.
Continually look around the venue and identify what needs to happen next.
Flexibility Across Stations
Front of House Superstars are expected to work flexibly across the café.
Depending on competency, training and operational requirements, employees may be allocated to:
Milk & Coffee Support / Coffee 2
Drinks Running
Coffee Pass
Clearing and Resetting
Customer Service
General Front of House Support
Employees may move between these areas during the same shift as service requirements change.
Not every employee is expected to be immediately competent in every station. Employees will receive appropriate training and support before being expected to independently perform duties requiring additional skills, particularly operation of the commercial coffee machine.
The goal is for team members to progressively develop their capability and become confident working across multiple areas of John Kyle.
Cleaning, Stock & Equipment
Maintain clean, organised and service-ready work areas.
Clean the coffee machine, grinders, milk station and other equipment as trained and required.
Clean tables, service areas, passes and front-of-house spaces throughout service.
Monitor beans, milk, alternative milks, cups, lids, glasses, napkins and other supplies.
Restock before supplies run out.
Store products appropriately and follow stock rotation requirements.
Use equipment correctly and safely.
Report equipment faults or maintenance requirements promptly.
Assist with opening and closing procedures.
Complete allocated cleaning tasks to the required standard.
Follow food safety, hygiene and workplace health and safety requirements.
Teamwork & Communication
Communicate clearly, respectfully and proactively with the coffee, floor, till and kitchen teams.
Listen and respond appropriately to instructions and changing priorities.
Support teammates rather than focusing only on your allocated station.
Step in where help is needed.
Communicate delays, errors, unavailable products and customer requests promptly.
Accept feedback positively and use it to improve performance.
Share knowledge and assist newer team members where appropriate.
Contribute to a calm, respectful and solutions-focused workplace.
Avoid unnecessary conflict, negativity or behaviour that disrupts service or the team.
Understand that great service requires everyone to work together.
Food Safety & Work Health and Safety
Follow all food safety and hygiene requirements.
Maintain appropriate personal hygiene and handwashing practices.
Follow procedures for handling milk, food and other consumables.
Understand allergen awareness requirements and elevate questions where necessary.
Follow safe procedures when handling hot beverages and equipment.
Immediately clean or appropriately manage spills and other slip hazards.
Use cleaning chemicals safely and as instructed.
Follow manual handling and safe work practices.
Report hazards, incidents, injuries, equipment faults and near misses promptly.
Take reasonable care for your own health and safety and that of customers and other employees.
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📌 Front Of House Superstar (Queensland)
🏢 Espresso Empire
📍 Queensland