At Abril Building Solutions, we specialise in delivering high-quality building restoration and repair services with a strong focus on customer satisfaction, communication, and operational excellence. Working closely with clients, insurers, contractors, and homeowners, our team is committed to providing a seamless experience from initial assessment through to project completion. As we continue to grow, we are looking for a motivated and customer-focused Support Team Assistant to join our supportive and collaborative team.
About the Role:
Are you an organised, proactive administrator who enjoys working in a fast-paced environment and providing exceptional customer service?
As our Support Team Assistant, you'll play a critical role in supporting the day-to-day operations of the business while ensuring client expectations and key performance metrics are met. This is a diverse role where no two days are the same, combining administration, scheduling, customer service, and stakeholder communication.
You'll be a central point of contact between our customers, clients, supervisors, estimators, and contractors, helping projects progress smoothly from assessment through to completion.
Key Responsibilities:
Data entry of allocations and maintaining project records within our cloud-based platform (Prime Ecosystem).
Communicating with customers and clients throughout the lifecycle of a claim and repair project




Coordinating appointments and supporting our onsite Supervisors and Estimators
Updating client portals and monitoring performance against key service metrics
Compiling, reviewing, and finalising documentation for submission to clients and stakeholders
Providing general administrative support to the wider operations team
Building and maintaining positive relationships with customers, contractors, and internal team members
About You:
To succeed in this role, you will have:
Previous experience in administration, customer service, scheduling, or a similar support role
Excellent written and verbal communication skills
Strong attention to detail and a high level of accuracy
Exceptional organisational and time management skills
The ability to prioritise multiple tasks in a fast-paced environment
Confidence using computer systems and cloud-based platforms
A proactive, positive, and team-oriented attitude
Why Join Us?
Supportive and collaborative team culture
Reliable and growing business
Varied and engaging role with plenty of responsibility
Opportunity to develop your skills and grow within the company
Work alongside a dedicated team committed to delivering exceptional customer service
Abril Building Solutions is an equal-opportunity employer that values diversity and strives for an inclusive workplace.
Please note: Only short-listed applicants will be contacted.
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📌 Support Team Assistant (Sydney)
🏢 Abril Building Solutions Pty
📍 Sydney