We are seeking Administration Officers to join our Front Office team at Westmead Private Hospital on a casual basis.
About the Role
In this role, you will provide administrative support to patients, visitors and clinicians across various areas of the hospital. As an Administration Officer, you will be a highly organised and enthusiastic professional with a passion for delivering outstanding customer service.
The position will involve a range of responsibilities, including customer-facing duties, switchboard operations, ward clerk responsibilities, data entry, responding to customer service enquiries, performing health fund checks and general administrative tasks. You will also be responsible for managing patient records, processing patient payments and receipts, and ensuring administrative duties are performed efficiently and accurately in line with our Ramsay Core Values.
The role will be performed on a rotating shift basis and will require a flexible approach to meeting the needs of our patients, visitors, and clinicians.
Your duties will include, but are not limited to:
Representing the company in a positive and professional manner by delivering a high standard of customer service to patients, visitors, clinicians and other customers.
Responding to patient and doctor enquiries and providing timely and accurate information.
Completing administrative tasks associated with patient pre-admissions, admissions and discharges, including health fund eligibility checks and providing patient estimates.
Maintaining accurate patient records and processing relevant documentation in accordance with hospital procedures.
Processing patient payments and receipts accurately and efficiently.
Managing competing priorities effectively while maintaining a high level of accuracy and attention to detail.
Working collaboratively with colleagues and clinicians to support the smooth and efficient delivery of front office services.




Performing all duties in accordance with hospital policies, procedures and Ramsay Core Values.
Skills and Experience
To be successful you will be a well-presented individual who possesses
highly developed communication skills, is flexible and excels
in a multi-disciplined team environment.
You will also demonstrate:
Proficient in administrative and secretarial skills
Robust background in customer service
Meticulous attention to detail and ability to meet tasks headlines.
Solid work ethic, initiative, punctuality, integrity and respect for others
Swift and accurate typing skills with intermediate proficiency in Microsoft Office.
What's in it for You:
At Ramsay, we care for our people by offering benefits that truly support your career, wellbeing and lifestyle, including:
Grow your career
with recognition programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership Academy
Save more every day
with Ramsay Rewards, giving you exclusive deals at 100+ retailers, restaurants, travel providers and more
Enjoy peace of mind
with lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discounts
Find balance
through flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7
Increase your take-home pay
through salary packaging and novated leasing, plus discounts on leisure travel, gyms and lifestyle services.
*Please note casual employees may not be eligible for all benefits.
Why Join Ramsay:
At Ramsay Health Care, "people caring for people" is at the heart of everything we do. We are:
Australia's largest private hospital operator, with over 74 sites and 35,000 staff
A values-led workplace where you'll be supported personally and professionally
A place with flexible, permanent and career-growth opportunities nationwide.
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📌 Administration Officer (Sydney)
🏢 Important Business
📍 Sydney