ACESGroup – Where Innovation Meets Security
At ACESGroup, we have always been a leader in combining operational expertise with cutting-edge technology. Our point of difference is transparent: we do not just use technology: we build it.
Across every division, from frontline operations to corporate services, our bespoke software tools are transforming how we work, improving safety, efficiency, and decision-making in real time.
Our technology is not solely for internal use; it is proven, commercial-grade innovation trusted by clients and organisations across Australia and internationally.
ACESGroup is not a guard supply company with technology in the background, we are a technology innovation company with a high-tech guarding division.
We are shaping the future of the security industry by integrating people, systems, and smart technology to deliver safer, more connected environments.
At ACESGroup, innovation is part of how we speak, teach, and operate, and we are seeking team members who wish to develop and grow with us.
About the Opportunity
As a Security Contract Manager, you'll be the key link between our clients, Service Managers and frontline teams, ensuring contracts are delivered safely, efficiently and to a consistently high standard.
You'll oversee day-to-day operations across your portfolio, maintain strong client relationships, support your teams, and help drive continuous improvement in service delivery.
Work Schedule: Monday to Friday with on-call after-hours responsibility.
What You'll Do
Build and maintain strong relationships with clients, ensuring a high level of service and responsiveness
Lead, mentor and support operational teams across one or more sites
Ensure contracts are delivered safely, efficiently and in line with client expectations
Oversee security operations including visitor services, asset protection, access control, crowd management and major event activity
Coach and develop supervisors and security personnel to achieve high performance
Monitor operational performance, quality and compliance across all areas of responsibility
Assist with rostering, workforce planning and operational coordination
Respond to operational issues and provide after-hours support when required
Use ACESGroup's technology platforms to enhance reporting,



operational visibility and service delivery
Ensure contractual obligations, reporting requirements and compliance standards are consistently met.
What We're Looking For:
Operational Leadership
Demonstrated experience managing security operations in fast-paced, customer-focused environments.
Ability to balance client expectations with operational requirements.
Strong problem-solving skills and sound judgement.
A genuine commitment to delivering high-quality service and continuous improvement.
Minimum three (3) years' management experience leading teams of 20+ personnel.
Proven ability to coach, develop and retain high-performing teams.
Confident working independently while collaborating effectively with colleagues and clients.
Stakeholder Management
Demonstrated success building and maintaining strong client relationships.
Excellent communication and interpersonal skills.
Experience working in complex, high-volume operational environments.
Technical Capability
Current NSW Security Licence (1A) - 2A highly regarded.
Strong rostering, workforce planning and operational coordination skills.
High level of computer literacy and confidence using technology platforms.
Sound knowledge of security legislation, compliance and industry requirements.
Current NSW Security Licence (1A)
Current First Aid and CPR Certificate
Current NSW RSA Card
Full NSW Driver Licence
Minimum one (1) year frontline customer service experience (or relevant equivalent experience)
Awareness and acceptance of animals and wildlife, including snakes, in parkland environments
Qualifications (or willingness to obtain with our support)
Certificate IV in Security Risk Management
NSW Security Licence 2A
SafeWork NSW Traffic Controller and Implement Traffic Control Plans cards
White Card
Fire Warden and Chief Warden certifications
Confine Small Emergencies/First Attack Fire Fighting certification
SEINS course




Statement of Attainment NAT***** - Handling of Sharps and Infectious Waste
Why ACESGroup?
Technology That Supports Our People
We've developed our own commercial-grade security platforms that help our teams work smarter and deliver better outcomes. You'll have access to AI-enabled tools, vision analytics and intelligent operational systems that support day-to-day decision making and service delivery.
Invest in Your Career
Access ongoing training through our internal Registered Training Organisation (RTO).
Participate in our new Diploma of Security Technology (commencing late-****).
Paid administrative hours.
Clear career pathways across our growing national operations.
Exceptional Locations
Work across Sydney's most iconic venues, events and parklands.
Convenient locations with excellent transport access.
Opportunities to support major sporting and entertainment events.
About Us
ACESGroup are a leading national provider of security services to a large portfolio of public and private facilities. We are an established, respected and reputable business with more than 40 years' experience partnering to provide security services to a diverse range of industries and facilities.
Our team members keep people and places safe in commercial facilities, public precincts, education institutes, aviation facilities, parklands, technology precincts and major recreation venues.
At ACESGroup, we aim to be the industry leader where we don't just offer jobs, we offer long term careers.
ACESGroup is the **** and **** recipient of the Australian Security Industry Awards for Excellence in Gender Diversity!
ACESGroup is an equal opportunity employer, committed to all forms of workforce inclusion and diversity. We encourage all applicants to apply, with successful applicants subject to a range of background, police, medical and reference checks.
ACESGroup pays our respects to the Aboriginal and Torres Strait Islander custodians of the country where we work, and to Elders, past, present and emerging.
ACESGroup ABN: ************** | ACN: *********** | M/L: ********* | ASIAL Member: ****** | RTO: ***** | VIC: PSBL **********S. Australian Concert and Entertainment Security Pty Limited.
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📌 Security Contract Manager (Sydney)
🏢 Entertainment Security Pty
📍 Sydney