Lead Retail Pty is seeking an experienced
Assistant Store Manager - Jewellery
to join our dynamic team in Brisbane CBD & Inner Suburbs. This is a
full-time position
that offers a fantastic opportunity to develop your retail management career within the jewellery sector. As the Assistant Store Manager, you will play a crucial role in supporting the Store Manager in delivering exceptional customer service, driving sales performance, and ensuring the smooth day-to-day operations of our jewellery store. This position is integral to maintaining our high standards of customer experience and operational excellence.
What you'll be doing
Supporting the Store Manager in all aspects of store operations and performance management
Supervising and coaching the sales team to achieve individual and store sales targets
Ensuring consistent delivery of outstanding customer service and brand experience across all customer touch points
Managing stock control, inventory accuracy, and product displays to maximise sales opportunities
Training and developing team members to enhance their product knowledge and sales skills
Handling customer enquiries, complaints and concerns with professionalism and resolution-focused approach
Assisting with the recruitment, onboarding and performance management of team members
Maintaining store standards,



visual merchandising and compliance with company policies and procedures
Contributing to the achievement of sales targets and key performance indicators
Supporting the Store Manager with administrative tasks, scheduling and rostering
What we're looking for
Proven experience in a retail or supervisory role, preferably within the jewellery or luxury goods sector
Robust leadership and team management capabilities with the ability to motivate and develop staff
Demonstrated sales ability with a track record of meeting and exceeding sales targets
Excellent customer service skills and the ability to build strong customer relationships
Knowledge of jewellery products, gemstones and precious metals is highly desirable
Strong organisational and time management skills with the ability to prioritise multiple tasks
Sound understanding of retail operations, stock management and point-of-sale systems
Excellent communication skills, both written and verbal
Ability to work as part of a team whilst also taking initiative independently
Professional appearance and a passion for delivering excellent customer experiences
Flexibility to work retail hours, including weekends and public holidays as required
This is very consultative one-on-one sales role where you will educate your clients on jewellery and customised pieces.
#J-*****-Ljbffr

📌 Assistant Store Manager - Jewellery (Brisbane)
🏢 Lead Retail
📍 Brisbane