Woodmine 2 Pty Ltd trading as RMB Logistics - Silvan VIC
RMB Logistics is looking for an organised, customer-focused person to join our team in a Sales & Marketing Support role.
This is a hands-on support and coordination position working closely with our Sales & Marketing Manager and broader operational team. It would suit someone who enjoys keeping things organised, following things through, communicating with customers and making sure the detail behind a busy sales function doesn't get lost.
Working closely with our Sales & Marketing Manager, you'll provide the day-to-day customer, sales administration, CRM and marketing coordination that keeps our Sales & Marketing function running smoothly.
What you'll be doing
Responding to routine customer enquiries and following actions through to completion
Maintaining accurate customer, contact and sales information in our CRM
Managing and coordinating enquiries through the Sales & Marketing inbox
Preparing routine quotations using approved rates and pricing structures
Following up quotations and keeping opportunity information current
Coordinating new customer onboarding and ensuring documentation and system information is complete
Preparing weekly sales, CRM and KPI information for management review
Assisting with customer meetings, reviews and follow-up actions
Supporting the Sales & Marketing Manager with research, tenders and larger sales opportunities
Coordinating customer newsletters, social media, website updates and other approved marketing activities
Maintaining sales templates, customer documentation and promotional material
Working with our Bookings,



Operations and Finance teams to make sure customer requirements and actions are communicated and followed through
Identifying customer issues or opportunities that need further attention and escalating these to the appropriate manager
About you
We're looking for someone who is naturally organised and positive at keeping on top of multiple moving pieces.
You'll be comfortable talking with customers, but equally happy working behind the scenes maintaining CRM records, preparing information, coordinating follow-ups and making sure actions actually get finished.
You'll ideally bring:
Strong administration and organisational skills
Confident and professional customer communication
Good attention to detail and follow-through
Experience working with CRM or customer management systems
Confidence using Microsoft Office and learning new systems
The ability to prioritise and work independently within clear processes
A practical, team-focused approach
Experience in sales administration, customer service, account support or marketing coordination
Experience in transport, logistics, horticulture or a related industry would be helpful, but isn't essential.
The role
You'll work closely with our Sales & Marketing Manager while also dealing regularly with our Bookings, Operations and Finance teams.
This is a role for someone who likes being the person who keeps things moving - making sure customer enquiries don't disappear, quotes are followed up, CRM information is accurate, new customers are set up properly and sales and marketing actions are carried through.
If you're an organised customer-service or sales-support professional who enjoys variety and wants to be part of a specialised Australian logistics business, we'd love to hear from you.
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📌 Sales And Marketing Support (Melbourne)
🏢 Woodmine 2trading as RMB Logistics
📍 Melbourne