We're looking for a high-energy, operationally savvy HR Generalist to step into this newly created role and support our operations teams. This is a dynamic, hands-on position partnering closely with frontline teams and operational leaders on performance conversations, recruitment drives, and compliance. It's a critical role with real influence, shaping the employee experience on the ground, strengthening our culture, and driving meaningful impact across Dragonfly's operations.
About Dragonfly:
Dragonfly stands for a different way of doing e-commerce delivery in Australia. Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.
At Dragonfly, it's the littlest details that make the difference. We are a rapid-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia.
Position Overview:
As the HR Generalist, reporting to the HR Director, you will support and oversee our operational hubs, with further portfolio expansion on the horizon. Partnering closely with frontline leaders, you will provide practical, on-the-ground HR support that enables high-performing, compliant, and engaged depot teams.
You will manage day-to-day employee relations, support performance and attendance management,



and ensure HR policies and processes are applied consistently in line with Australian employment legislation. The role also involves assisting with investigations, maintaining accurate HR documentation and systems, and delivering end-to-end support across the employee lifecycle.
Working as a trusted point of contact for managers and employees, you will contribute to reporting and analysis, support HR initiatives and workplace health and safety processes, and collaborate closely with teams including payroll, recruitment, and WHS to ensure effective and seamless people operations across your region.
This is a highly visible, multi-site support role offering the opportunity to make a tangible impact on both operational performance and employee experience, with scope to grow as the business continues to expand.
Key Responsibilities:
Support and oversee HR operations, partnering closely with frontline leaders to deliver practical, on-the-ground people support.
Manage day-to-day employee relations matters, providing guidance to managers and assisting with investigations, documentation, and resolution of workplace issues.
Support performance and attendance management processes, including reviews, documentation, and tracking outcomes, while coaching leaders on underperformance, behavioural concerns, and employee wellbeing.
Ensure consistent application and interpretation of HR policies, procedures, and Australian employment legislation, escalating complex matters where required.
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📌 Senior Ai Onboarding & Engagement Lead (Sydney)
🏢 United States Digital Space
📍 Sydney