Commercial Account Executive - Service Cloud
We're redefining how the world's leading companies deliver customer service. Service Cloud is the
#1 AI-powered service platform
globally, and we're growing fast.
Your Role
As a Service Cloud Account Executive, you'll work as a strategic partner to fast-growing commercial customers and prospects — helping them solve real service and contact centre challenges using the full power of Salesforce, including
Agentforce
, our autonomous AI platform. You'll carry quota for Service Cloud and work both within existing accounts and hunt for current business in a named account set.
Day to Day
Build and execute a Service Cloud sales strategy across your commercial territory
Act as a trusted advisor to customers, deeply understanding their service and CX challenges
Drive revenue growth by expanding within existing accounts and acquiring net-new logos
Evangelize AI-powered service solutions — including
Agentforce
— that transform how businesses support their customers
Run full sales cycles: prospecting, discovery, solution design, negotiation, and close
Exceed annual quota through a consultative, outcome-led approach
Ideal Expertise
3-5+ years of experience selling technology solutions, ideally in Customer Service, Contact Centre, Field Service, or CX




A track record of consistent quota overachievement
Strong consultative selling skills — discovery, solution framing, negotiation, and close
Comfort managing a high-velocity pipeline across a named account set
Experience with SaaS and software sales
Ability to work cross-functionally in complex deals
Familiarity with CRM platforms (Salesforce experience a bonus!)
Why Now?
AI is reshaping how enterprises think about customer service — and Salesforce is leading that shift. With
Agentforce
, our customers aren't just automating tasks; they're deploying autonomous AI agents that handle service at scale. You won't just be selling software. You'll be helping some of Australia's fastest-growing organisations figure out what's possible in the next era of customer experience.
Why Salesforce?
We invest heavily in your success from day one — onboarding includes a week-long product bootcamp, mentorship, and ongoing coaching. But it's more than that:
Work with a portfolio that includes Agentforce, Einstein AI, Data Cloud, and Service Cloud — tools that are changing what "good" looks like in customer service
Join a culture built on the
Ohana
— collaboration, inclusion, and genuine care for each other
#J-*****-Ljbffr

📌 Commercial Account Executive - Service Cloud (Sydney)
🏢 Informatica
📍 Sydney