About the Venue:
Located in
Towradgi
on the northern side of Wollongong,
Quality Suites Pioneer Sands
is a relaxed coastal hotel offering 47 spacious apartment-style rooms, a licensed café and bar, conference and event facilities, an outdoor pool and gym.
With a strong mix of leisure, corporate, group and event guests, Pioneer Sands offers a diverse hotel operation where great service, attention to detail and strong day-to-day leadership make a real difference.
About the Role:
We are looking for an experienced and hands-on
Assistant Manager 2IC
to support the Hotel Manager and play a key role in the day-to-day operation of Quality Suites Pioneer Sands.
As the 2IC to the Hotel Manager, you'll be a visible leader across the property, supporting the team, managing guest experiences and helping ensure the hotel operates smoothly and consistently.
This is a hands‐on role suited to someone who enjoys being involved in the operation, can confidently manage competing priorities and is ready to take the next step in their hotel management career.
You'll work closely with the Hotel Manager across front office, housekeeping and general hotel operations, while also supporting the team through weekends and public holidays as required.
The position is available on a full-time or part-time basis, with an immediate start.
Key Responsibilities:
Support the Hotel Manager with the day-to-day operation of the hotel
Act as the 2IC, taking responsibility for the property in the Hotel Manager's absence
Lead, support and motivate the hotel team to deliver consistently high service standards




Oversee front office and guest service operations
Work closely with the housekeeping team to maintain room and property presentation standards
Manage guest enquiries, feedback and service recovery professionally
Support rostering, scheduling and effective time management across the operation
Monitor hotel presentation, cleanliness and operational standards
Use the hotel PMS to manage reservations, guest information and daily operations
Assist with reporting, administration and general hotel management duties
Ensure company, WHS and operational procedures are followed
Support the management of busy periods, weekends and public holidays
Identify operational issues and take a proactive approach to resolving them
Work closely with the Hotel Manager to improve the overall guest and team experience
About You:
Previous experience in an Assistant Manager, Hotel Supervisor, Duty Manager or similar hotel leadership role
Experience in hotel operations, with housekeeping experience highly regarded
Previous experience using a hotel PMS, with Choice Advantage or similar systems highly regarded
Strong people management and team leadership skills




Excellent organisation and time management skills
Confident managing multiple priorities in a hands‐on operational environment
Strong guest service and problem‐solving skills
Professional, approachable and comfortable taking ownership
Flexible availability, including weekends and public holidays
Full Australian working rights (sponsorship not available for this role)
Advantages:
2IC leadership opportunity working closely with the Hotel Manager
Full-time or part-time flexibility
Join an established coastal hotel in Towradgi
Staff discounts across 45+ Oscars Group venues
Internal and external training and development opportunities
Mentoring from experienced hospitality professionals
Career progression opportunities across Oscars Group
Reward and recognition initiatives
About Us:
Oscars Group
is a passionate, creative and dynamic privately owned hospitality group founded by the Gravanis family in **** with the acquisition of a single pub in Sydney's Inner West.
Today, Oscars Group is one of the largest privately owned hospitality groups in Australia, featuring an ever-expanding portfolio of 45+ assets across NSW, Queensland, South Australia and Victoria. The group operates across accommodation, pubs and gaming, retail liquor, conference and event centres, premium restaurants, chartered vessels, and commercial and residential developments.
We are committed to creating environments where our people can grow, develop and deliver exceptional guest experiences.
#J-*****-Ljbffr

📌 Assistant Hotel Manager (Wollongong)
🏢 Oscars Group
📍 Wollongong