CONTACT WORKER, CHILDREN'S CONTACT SERVICE
Established not-for-profit organisation with 100 years of trusted expertise
Work in a collaborative and supportive team environment
Winner of the Xref Engage **** Best Workplace Awards for 3 consecutive years
ABOUT THE ROLE
Interrelate's Children's Contact Service (CCS) provides a safe space for families to connect, rebuild trust, and nurture relationships. Our service is designed to support children who do not live with, or regularly see, one or both parents. We offer supervised contact and changeover/change-back support in a relaxed, family-friendly setting that prioritises the wellbeing of children.
As a CCS Contact Worker, you will play a vital role in supporting children to re-establish or maintain protected and meaningful relationships with both parents and/or other significant people in their lives. You will facilitate supervised contact visits and changeover arrangements in a child-focused, neutral, and welcoming environment.
ABOUT YOU
You are driven by a genuine passion for supporting families and children, and you believe in the power of connection to foster meaningful relationships. You bring warmth, empathy, and resilience to your work, and you are confident navigating sensitive conversations with care and respect.
You have experience working with culturally diverse clients and understand culturally responsive practice. You are child-focused and skilled in supporting parents who may be experiencing conflict, vulnerability or challenging family dynamics. Your approach will help create safe pathways that promote children's wellbeing and strengthen family relationships.
Key duties will include:
Supervising children's contact, and facilitating changeover of children between parents whilst maintaining focus on the safety and well-being of the child
Supporting and providing encouragement to families to engage in positive family connection and experiences
Completing well documented, neutral and factual case notes of family connections
Facilitating the promotion of Interrelate's services within the community




Being well-informed about other relevant and appropriate community services in the area to facilitate effective referrals
Adhering to appropriate work practices to protect the confidentiality of clients
Participating in program and service evaluations as required
Location:
Coffs Harbour. The position will also provide community-based services within the local region to facilitate supervised community contact and changeovers
Employment Type:
Casual
Hours of Work:
Children's Contact Service is operational from Monday to are required to have the flexibility to attend shifts across weekdays, early evenings and on Saturdays
Please note that some rostered shifts may only be scheduled for a maximum duration of 3 hours. The number and frequency of available shifts is based on operational need and does vary
Hourly Rate:
$*****ph (Mon-Fri) and $*****ph (Sat) including casual loading & penalty rates
ROLE REQUIREMENTS:
Minimum Certificate IV in Community Services. (A bachelor's degree in social work, psychology or counselling will be highly regarded)
Demonstrated experience working with families and children experiencing separation and family breakdown and high levels of family conflict
Demonstrated experience working in one or more areas of clinical work, e.g. counselling, dispute resolution, relationship education, children's services, men's programs, family law
Knowledge of child development, child protection, and family violence issues
Demonstrated skills in managing high parental conflict whilst upholding the best interests of children
Excellent written and verbal communication skills
Confidently being able to navigate Microsoft Office applications and CRM/Client databases




Current First Aid Certificates as follows: Provide CPR (HLTAID009), Provide Basic Emergency Life Support (HLTAID010), Provide First Aid (HLTAID011) and Provide First Aid in an Education and Care Setting (HLTAID012), or willingness to attain them within the first month of employment
ABOUT US:
Interrelate is a not-for-profit organisation dedicated to supporting healthy human connection. Our vision is a world where healthy relationships are the norm, and our purpose is to support healthy human connection from childhood.
With more than 100 years of expertise in relationship support, we deliver responsive, cutting-edge and transformative services across 30+ locations (and online), supporting over 160,000 clients each year. Our skilled and dedicated team provides accessible services that empower individuals, families and communities to live and relate more effectively.
We are also proud to be recognised as a winner of Xref Engage **** Best Workplace Awards, for three surveys in a row. This prestigious recognition celebrates workplaces with strong leadership, excellent management practices and highly engaged teams. At Interrelate, we care about each other, focus on strengths, celebrate achievements, support continuous learning, and find joy in our work, despite the seriousness of what we do.
To learn more about our Children's Contact Service and other Interrelate services, please visit our website:
Interrelate aspires to continue to be a leader in our community, an organisation known for working respectfully with clients from all different and diverse backgrounds. We encourage applications from people of diverse gender identity, race, age, disability, sexual orientation, religion, language, socio-economic circumstances, life circumstances, beliefs, or any forms of perceived disadvantage.
All Interrelate positions require the satisfactory completion of relevant Police and Working with Children Check. Interrelate services are funded by the Australian Government.
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📌 Contact Worker, Children'S Contact Service (Coffs Harbour)
🏢 Interrelate
📍 Coffs Harbour