Toperformance is Australia's trusted partner for KONI, supplying premium suspension solutions to a nationwide network of customers, resellers and leading OEM and commercial vehicle manufacturers.
As part of the Bapcor Group, you'll join a business known for its technical expertise, premium products and commitment to delivering exceptional customer service.
What's in it for you?
Monday to Friday role - enjoy your weekends
Work with premium automotive brands including KONI
Join a close-knit team where your contribution is valued
Develop specialist product and technical knowledge
Staff discounts across the Bapcor network
Career opportunities within Australia's leading automotive aftermarket group
Passionate about the automotive industry and enjoy helping customers find the right solution?
We're looking for a Customer Service & Product Specialist to join our Springvale team.
This is a varied role where you'll combine customer service, product support and order management while working with industry-leading suspension and performance products.
Whether you're coming from an automotive, parts interpreting, internal sales or customer service background, this is an opportunity to develop specialist product knowledge and build a long-term career within the automotive aftermarket industry.
About the Role
You will:
Respond to customer enquiries via phone and email
Provide product recommendations and technical advice
Process customer orders accurately and efficiently
Build strong relationships with customers and suppliers
Assist with warranty enquiries and claims
Support inventory and stock management activities
Assist with warehouse operations when required
Work closely with the team to deliver exceptional customer service
About You
To be successful in this role, you will have:
Previous customer service, internal sales or parts-related experience
A genuine interest in automotive products, vehicles or performance parts
Strong communication skills and confidence speaking with customers
Excellent attention to detail and organisational skills
The ability to learn technical product information quickly
A positive, team-focused approach
Sound computer skills
Highly Regarded
Parts interpreting experience
Suspension, truck, heavy vehicle or aftermarket product knowledge
Warranty administration experience
Warehouse or inventory experience
Why Join Us?
Be part of Australia's leading automotive aftermarket group
Work with premium brands including KONI
Join a supportive team of four where your contribution is valued
Diverse role with opportunities to learn and develop technical product expertise
Secure, growing business with long-term career opportunities
If you're a customer-focused professional with an interest in the automotive industry and enjoy working in a varied, hands‐on environment, we'd love to hear from you.
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