Metro Community Housing | Newtown, Sydney
Full-time | 35 hours per week
9-day fortnight – enjoy 1 day off every fortnight
Make a meaningful difference through safe and sustainable housing
Metro Community Housing is looking for an experienced and compassionate Transitional Housing Officer to join its team in Newtown on a permanent basis.
This is an opportunity to support people as they transition out of homelessness and work towards securing long-term, affordable housing. Managing a portfolio of transitional properties, you'll be the key point of contact for tenants and their support partners, delivering tenancy services that are person-centred, trauma-informed and focused on positive, sustainable outcomes.
About the role
Reporting to the Housing Team Leader, you'll manage day-to-day tenancy services across Metro Community Housing's transitional housing program.
You'll work closely with tenants, support providers and other stakeholders, balancing strong tenancy management with empathy, clear communication and a practical, solutions-focused approach.
Your responsibilities will include:
Managing end-to-end tenancy services across a portfolio of transitional properties, including sign-ups, vacates, handovers and lease documentation
Building strong relationships with tenants, support providers and other stakeholders, providing clear guidance on tenancy rights, responsibilities and expectations
Conducting property inspections and managing rent reviews, rental arrears and bond matters
Responding to complaints, antisocial behaviour and complex tenant matters in a calm, respectful and trauma-informed way
Supporting leasehold property requirements and Community Housing Leasing Program applications
Representing Metro Community Housing at the NSW Civil and Administrative Tribunal when required
Maintaining accurate case notes and reporting in Pathways and SDM,



while ensuring compliance with relevant legislation, policies and procedures.
About you
You'll bring a robust understanding of tenancy management and a genuine commitment to supporting people experiencing housing insecurity.
To be successful, you will ideally have:
At least two years' experience in housing or homelessness services, preferably within community housing, social services or a not-for-profit environment
A Certificate IV in Social Housing or a related discipline, or equivalent relevant experience
Knowledge of the NSW Residential Tenancies Act and Housing Pathways policies and processes
Experience managing stakeholder and service partnerships
A person-centred and client-focused approach
The ability to manage complex situations with professionalism, respect and sound judgement
Robust written and verbal communication skills
Excellent organisation, time management and attention to detail
Confidence working collaboratively with internal teams, tenants and external support partners
Strong computer and systems literacy
A commitment to culturally responsive, trauma-informed and values-led practice.
Mandatory requirements
The successful applicant will need to obtain a satisfactory National Police Check, Working with Children Check, have a current NSW driver licence as well as access to your own vehicle.
Why join Metro Community Housing?
Work a genuine 35-hour week across a 9-day fortnight, giving you one day off every fortnight - a standout benefit in the community housing sector.
You'll also join a values-led organisation that combines a strong social purpose with practical, accountable housing services. Your work will help tenants maintain safe and sustainable tenancies while progressing towards longer-term housing outcomes.
Some travel and reasonable work outside normal business hours are potentially required.
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