Are you someone who loves helping people and solving problems?
Join our Customer Care team and be the go-to person for customers when they need support. Every day is different. You'll answer enquiries, investigate solutions, manage orders, and work closely with teams across the business to deliver an outstanding customer experience.
If you're a strong communicator who enjoys quick-paced work and takes pride in helping customers, we'd love to hear from you.
This is a Permanent Full-time opportunity located at our Scoresby VIC office!
What You'll Be Doing
Providing outstanding customer service via phone and email
Managing customer enquiries and resolving issues quickly and effectively
Following up on orders to ensure delivery expectations are met
Investigating and escalating issues when required
Building strong relationships with customers and internal stakeholders
Identifying opportunities to improve processes and customer outcomes
Supporting administrative tasks and maintaining accurate records
What We're Looking For
Previous customer service experience (2+ years preferred)
Strong communication and relationship-building skills
A proactive and solutions-focused mindset
Ability to work in a fast-paced environment and manage competing priorities
High attention to detail and problem-solving skills
A team player who enjoys helping others succeed
Resilience,



accountability, and a commitment to delivering great customer outcome
What's In It For You:
Exclusive Perks
: Team Member
discount card
for
Kmart, Bunnings, Target & Officeworks
, FREE
One Pass
subscription & Wesfarmers discounted offers from over 400 retail partners
Continuous training and career development opportunities
Team events
, celebrations, award recognition and prizes
Employee Assistance Program
: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
Fitness Passport
membership, giving you and your family access to a wide network of health and fitness facilities
Refer-A-Friend program –
earn up to $2,000 for each referral!
Free
onsite parking
and more!
As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
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📌 Customer Care Consultant (Melbourne)
🏢 Blackwoods
📍 Melbourne