A2B Australia is seeking an experienced Contact Centre Team Leader to lead, coach and inspire a team delivering exceptional customer experiences across the 13cabs network. Reporting to the Contact Centre Manager, you will drive day-to-day performance and development.
You will monitor KPIs, coach staff, set SMART objectives, support training, and identify improvements to service and efficiency. The role requires solid communication, resilience and the ability to lead under pressure in a dynamic
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📌 Contact Centre Team Leader: Inspire Agents & Elevate Cx (Kalgoorlie - Boulder)
🏢 A2B
📍 Kalgoorlie - Boulder
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