Location:
South Yarra, onsite
Part-time:
4 set days per week
Reporting to:
Experience Team Lead
We're looking for a
Technology Specialist
to take ownership of the technology, systems and technical problem-solving that keeps ANGRYchair running.
This is not a traditional IT support role.
We're looking for someone who is naturally good with technology, loves solving problems, can work things out quickly, and is comfortable taking responsibility for things they may not have seen before.
You do not need to know everything already.
You do need to be the kind of person who can look at a problem, investigate it, use ChatGPT or Claude, Google it, read documentation, test a few things, call one of our external specialists if needed, and keep going until the problem is resolved.
One day you might be troubleshooting why an editor's Mac is running slowly.
The next you might be researching replacement computers, improving the way our website gets updated, reviewing how we use AI safely, working through a HubSpot problem, checking our password and access setup, improving our LTO archive process, or coordinating with our external IT provider.
The big goal is simple: make sure our team can work effectively and technical problems don't need to become the Founder's problems.
You'll sit within our Experience Team, reporting to our Experience Team Lead, and work closely with our Data & Automation Engineer, who focuses more deeply on coding, integrations and automation.
What you'll own
Technology and problem-solving
You'll become the first person the team turns to when something technological isn't working properly.
That might include:
Troubleshooting Macs, monitors, printers, peripherals and everyday software issues
Investigating hardware or performance problems affecting our editors and creative team
Researching new computers, equipment and software
Helping determine when technology should be repaired, upgraded, replaced or retired
Coordinating with external IT providers such as CompNow and other technical specialists
Identifying recurring problems and finding ways to stop them happening again
You won't need to personally solve every technical issue. You will need to
own the outcome
,
rather than simply passing problems on.
Business systems
You'll help take ownership of the platforms and systems we use to run the business.
This will include developing a strong understanding of systems such as:
HubSpot
Google Workspace
Airtable
Notion
WordPress
Frame.io
Vimeo
Our internal forms, tools and SaaS platforms
You'll help keep these systems organised, usable and working together properly.
You'll also look for bottlenecks and opportunities to improve how we use them.
For example, if publishing a blog is taking too long, your job isn't simply to upload the blog.
Your job is to understand
why it is taking too long and improve the process
.
Systems improvement and automation
You'll work closely with our Data & Automation Engineer to improve the way ANGRYchair operates.
You'll need to be able to understand a workflow, identify where things are going wrong or wasting time, and work out what a better process could look like.
Where deeper coding, APIs or automation are required, you'll build the solution together using tools such as n8n, Zapier, Snowflake and BigQuery.




You'll often be responsible for defining the problem, understanding the business need and making sure the final solution actually works for the team.
Cybersecurity and access
You'll help ensure ANGRYchair uses technology safely and sensibly.
This may include:
Password management
Passkeys and multi-factor authentication
Account permissions and access
User onboarding and offboarding
Device security
SaaS access
AI security and data handling
Backup procedures
Vendor access
General cybersecurity hygiene
You are not expected to be a cybersecurity expert.
You are expected to recognise when something needs deeper expertise, research the issue and engage the right external specialist where required.
AI and emerging technology
AI is becoming an increasingly important part of how we work.
You'll help ANGRYchair understand how to use AI tools effectively and safely.
This could include:
Evaluating new AI tools
Helping establish secure and practical AI policies
Understanding privacy, security and data risks
Helping team members use AI more effectively
Identifying repetitive work that technology could improve
Working with our Data & Automation Engineer on AI-enabled workflows
Keeping across relevant technology changes without chasing every shiny new thing
We're particularly interested in someone who already uses tools such as ChatGPT or Claude as part of the way they research, learn and solve problems.
Media technology, storage and archive
Video Production comes with some specialised technology requirements.
Over time, you'll develop a strong understanding of how our media and storage environment works, including:
Media ingest
File storage
Backups
LTO tape archive
Archive retrieval and recovery
Shared storage
Drive and network performance
Media workflows
Equipment lifecycle
You don't need to arrive knowing all of this.
You need to be technically curious enough to learn it and eventually take ownership of it.
Documentation and business continuity
A major part of this role is making yourself replaceable.
We do not want important knowledge living inside one person's head.
You'll be responsible for building and maintaining a useful internal knowledge base covering things such as:
Systems maps
Workflow diagrams
Technical procedures
Troubleshooting guides
Vendor contacts
Escalation pathways
Hardware and software registers
Access and permission structures
Backup and recovery procedures
Archive processes
Important technical decisions and why they were made
Onboarding and offboarding procedures
"What do I do if this breaks?" guides
Solve it once. Document it. Make the next time easier. Automate it where worthwhile.
What success looks like
You are succeeding in this role when:
The team knows who to go to when they have a technology problem.
Technical issues are resolved quickly and reliably, and repetitive problems gradually disappear
Changes, outages and new tools are communicated clearly and early across the team,



avoiding disruption to projects and deadlines
HubSpot and our other business systems are properly understood and supported, and become easier to understand and use over time
Technology decisions are researched properly before money is spent, and external providers are managed effectively
Our cybersecurity and access practices are sensible and well maintained
Systems and workflows become better documented, so key knowledge does not depend on one person
Our use of AI and emerging technology becomes safer and more useful
You regularly identify improvements we hadn't thought to ask for
You'll probably be great at this if you...
You'll probably be great at this if you...
Are naturally curious about technology and how things work
Love solving problems
Are comfortable saying "I don't know yet, but I'll work it out"
Can independently research and investigate unfamiliar problems
Use AI tools intelligently as part of your problem-solving process
Have broad technical knowledge rather than only one narrow specialisation
Are confident working in a Mac environment
Understand basic IT concepts without needing to be a hardcore IT engineer
Can explain technical things in plain English
Are comfortable dealing with suppliers and external specialists
Can make recommendations rather than simply presenting information
Are organised and follow problems through until they are actually resolved
Notice inefficient processes and instinctively want to improve them
Document things properly instead of keeping knowledge in your head
Enjoy helping people and making their work easier
Are comfortable balancing lots of different small and large problems
Know when to keep investigating and when to bring in an expert
Experience that would be useful
You don't need experience in every one of these areas, but some exposure to the following would be valuable:
Mac hardware and macOS
Business IT support
SaaS platforms
Google Workspace
CRM systems such as HubSpot
WordPress or website administration
Cybersecurity fundamentals
Password managers and identity management
Device management
Networking fundamentals
Backup systems
Storage and file management
AI tools
Process mapping
Documentation and knowledge bases
Hardware procurement
Working with external IT providers
HubSpot and Project Management experience would be a huge plus, however not essential.
Experience in a creative, media or video production environment would be useful, but it is not essential.
What this role is not
This is not a helpdesk role where you wait for tickets.
It is not a hardcore engineering or coding role.
It is not a video production technical role focused on cameras, lighting or production equipment.
It is not a senior executive technology role.
It is a hands‐on role for someone who can understand technology, take ownership, solve problems and continuously improve how a small business works.
ANGRYchair's Core Values
Smart, not Hard
Razzle Dazzle
We're Not Saving Lives Here
Bloody Excellent
Improve Continuously
Focus on People
If you're the kind of person who likes being handed a messy problem, working out what's actually going on, fixing it properly and then making sure everyone knows how it works next time, we'll probably get along very well.
#J-*****-Ljbffr

📌 Technical Specialist (Melbourne)
🏢 ANGRYchair
📍 Melbourne