Claims Consultant | Property and Strata | Melbourne CBD
About the Organisation
Our client is an established Insurance Brokerage and a member of the Steadfast Group. It runs its own in-house Claims Team that advocates for clients across a range of insurance classes, with a strong focus on Property and Residential Strata.
About the Role
We're recruiting a Claims Consultant to join the Claims Team. The role is based in Melbourne CBD, with 3 days in the office and 2 days working from home.
You'll manage your own claims portfolio end to end. This is a brokerage claims role: you advocate for clients with insurers rather than holding settlement authority.
Responsibilities include:
End-to-end management of a claims portfolio across a range of classes, with a focus on Property and Residential Strata
Liaising with Brokers, repairers, assessors and Underwriters
Advocating for clients to achieve the best possible claims outcome
Building strong relationships with internal and external clients
About You
You'll have at least 3 years' experience in insurance and/or claims. Property or Strata claims experience is highly regarded but not essential.
Ideally you'll bring:
Experience managing a claims portfolio from lodgement to settlement




Transparent written and verbal communication with Brokers, assessors and insurers
Attention to detail in a busy team
Full Australian work rights (essential)
Claims Examiners from Insurers, Loss Adjusters and TPAs will be considered, as well as brokerage claims staff.
What's on Offer
$90k + super
Hybrid: 3 days in the office, 2 days from home
Structured training and a clear path for advancement
An experienced Claims Team to support you
About Us
Insurance Broking is a core element of Hooker & Heijden's recruitment services. We have successfully fostered and maintained relationships with leading brokerages including Steadfast & Austbrokers Members and Global brokerages, allowing us to present a wide range of career and employment opportunities to Insurance Broking professionals.
Hooker & Heijden and our clients' interview process includes telephone, video and in-person interviews. Testing may also be part of the interview process.
Please note, as part of securing your new position it may be a requirement of employment that you undertake background checks including but not limited to police, bankruptcy, banned register and qualification checks.
#J-*****-Ljbffr

📌 Claims Consultant (Melbourne)
🏢 Hooker And Heijden
📍 Melbourne