Telstra is seeking a First Nations Team Leader to guide a dedicated Indigenous contact centre team in Townsville, delivering specialist customer service and complex support. You will coach staff, align with Telstra's strategy, and drive outcomes while respecting cultural protocols.
You will lead a geographically diverse team across First Nations communities, focusing on performance, compliance, and exceptional customer experiences, with overtime as needed and shift allowances.
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📌 First Nations Customer Service Team Lead – Townsville
🏢 Telstra
📍 Townsville
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