About Us:
We create extraordinary experiences. We create memories, we take care of our shared heritage. This means careers where we have to innovate and always push for better, and where your perspective is always valued. This is a world where we bring together our love for the natural environment and our care for one another to make a real difference. This is a world where you’ll discover something new, every day.
As an organisation, you’ll also discover a culture that will challenge your expectations. We’re value driven, but also a $80m community based, purpose driven organisation that is innovative, modern and leads in our sector. With a focus on constant improvement, we’re providing an essential service, managing iconic locations, and always doing the right thing.
The Role:
We are seeking a commercially astute and people-focused Manager – Sales to lead SMCT's sales function and drive sustainable revenue growth while delivering compassionate, ethical and accessible services to the communities we serve. Reporting to the Executive Manager – Sales & Product, you will be responsible for shaping and executing the sales strategy, leading a high-performing team, and using customer, market and operational insights to drive growth, innovation and continuous improvement. This role will suit a strategic leader who is passionate about customer experience, enjoys building capability within teams, and can confidently balance commercial outcomes with SMCT's community purpose.

Responsibilities:

Lead the development and execution of SMCT's sales strategy, plans and growth initiatives
Drive revenue, margin,



conversion and customer experience outcomes across multiple sales channels
Lead, coach and develop high-performing sales teams, fostering engagement and accountability
Use CRM data, market insights and performance metrics to inform decision-making and forecasting
Champion digital sales, automation and technology solutions to improve productivity and customer outcomes
Build strong relationships with customers, communities and internal stakeholders to support sustainable growth
Drive continuous improvement initiatives across sales processes, customer journeys and service models
Ensure sales practices align with governance, compliance and ethical standards

Your Profile:

Proven experience leading customer-facing sales teams to achieve revenue and growth targets
Strong commercial acumen with expertise in sales strategy, forecasting, budgeting and pipeline management
Demonstrated experience using CRM systems, sales analytics and performance reporting tools
Exceptional leadership skills with a track record of coaching, developing and engaging teams
Strong stakeholder engagement and relationship management capabilities
Experience leading change, driving continuous improvement and implementing new ways of working
Excellent communication and presentation skills, with the ability to influence at all levels




Relevant tertiary qualifications or significant equivalent leadership experience

What’s on Offer:
We offer a fulfilling career with exceptional personal and professional growth opportunities, along with a comprehensive range of benefits, including:

Leadership and Development programs
Versatile working arrangements.
Employee Health, Wellbeing and Assistance Programs including complimentary onsite physio services.
A range of leave entitlements including;

16 weeks paid parental leave for primary carers and 6 weeks for secondary carers
Reproductive Health and Wellbeing leave
Gender Affirmation leave
Cultural/Ceremonial leave
The opportunity to purchase additional annual leave.

Discounts available at our employee café and onsite florists.

Don’t meet every requirement? We still encourage you to apply – your unique strengths might be just what we need.
We care for our colleagues and the community we serve. To protect one another it is a requirement that all successful candidates complete background checks.
If you have any access requirements which restrict you from fully participating in our recruitment process, please contact [email protected] so that we can discuss necessary adjustments.
We're reviewing applications as they come in and may remove this ad early once the position is filled, so we encourage you to apply as soon as possible.
For more information on Southern Metropolitan Cemeteries Trust, please visit our website: www.smct.org.au.
SMCT is an equal opportunity employer and a Diversity Council Australia Member.

📌 Manager - Sales (Springvale)
🏢 SMCT
📍 Springvale