Network Engineer – Managed Services Support

As we continue to grow, we are seeking an experienced Network Engineer – Managed Services Support to join our team on an initial 6‐month fixed‐term contract, with strong potential to transition into a permanent role based on performance and team fit.

Role Overview

This role is suited to a hands‐on engineer with a strong operational mindset, experienced in supporting business‐critical infrastructure, responding to incidents, managing change, and contributing to service stability and continuous improvement within a managed services environment.

Key Responsibilities

- Provide Level 2/3 operational support for enterprise network environments within managed services
- Support and maintain LAN, WAN, and wireless infrastructure to ensure availability, performance, and stability
- Troubleshoot and resolve complex network, wireless, and security incidents, including root cause analysis and ongoing problem management
- Support core and accesss witching, routing, and campus networks across multi‐site environments
- Operate and support enterprise wireless networks, diagnosing performance, coverage, and interference issues in live environments
- Monitor network health and performance using monitoring and alerting tools, proactively identifying and responding to incidents
- Perform operational support for network security platforms, including firewall rule changes and policy updates
- Assist with security operations, including firewall troubleshooting and change activities
- Execute incident, change, and problem management processes aligned with ITIL and managed services frameworks




- Participate in after‐hours, on‐call support for critical incidents as part of a roster
- Produce and maintain clear operational documentation, including run books, knowledge articles, incident reports, and post‐incident reviews
- Work within defined SLAs, KPIs, and support processes to meet customer and service obligations
- Collaborate with project and engineering teams during transition from project delivery to BAU support

Candidate Profile

- Minimum 5 years' experience supporting medium to large enterprise environments, ideally within a managed services or operations role
- Strong experience supporting enterprise networking technologies, including:
- Core and access switching
- LAN/WAN routing
- Campus and multi‐site network environments
- Experience with Cisco DNA Center (DNAC) or similar network onboarding and automation tools would be highly desirable.
- Solid understanding of enterprise wireless networking, including performance and fault diagnosis
- Hands‐on experience with network monitoring and alerting tools, such as:
- PRTG
- Strong trouble shooting capability across network, wireless, and security domains
- Experience working within ITIL‐aligned managed services frameworks




- Willingness to participate in after‐hours support for critical incidents, as part of a roster
- Excellent written and verbal communication skills, with the ability to clearly document incidents, changes, and resolutions

Desirable Certifications and Experience

- Wireless certifications such as CWNA, CWDP, or CWAP
- Palo Alto certifications (e.g. PCCET, PCNSE)
- Juniper certifications (e.g. JNCIA, JNCIS)
- Cisco ISE/ Network Access Control (NAC) experience, including exposure to policy enforcement and wired/wireless integration
- Palo Alto firewall experience (policy changes, troubleshooting, operational support)
- Exposure to Juniper switching and/or routing
- Experience supporting business‐critical or highly available environments
- Experience working within MSP or outsourced services models

What We Offer

- Competitive salary package of $100,000 per annum
- Initial 6‐month fixed‐term contract with potential for permanent transition
- Prospect to work within a managed services environment supporting enterprise clients
- Exposure to diverse networking, wireless, and security technologies
- Collaborative and high‐performance operations team
- Strong focus on service delivery, stability, and continuous improvement

What We're Looking For

- A support‐focused engineer with strong ownership and accountability
- Strong attention to detail, documentation quality, and service outcomes
- A proactive mindset focused on stability, reliability, and continuous improvement

Please note: Only applicants with valid Australian working rights will be considered for this role.

📌 Network Engineer – Managed Services Support (Canberra)
🏢 Citrus Solutions
📍 Canberra