Job Description

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Junior Medical Receptionist

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Brightwater Paediatrics – Mountain Creek, Sunshine Coast

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Permanent Part

- Time • 31 hours per week
- Tuesday–Friday
- Above Award rates

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Brightwater Paediatrics is looking for a warm, organised and reliable Junior Medical Receptionist to join our close-knit team in Mountain Creek on the Sunshine Coast.

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This is a rewarding opportunity to work in a family-centred paediatric specialist practice - supporting children, young people and their families, and helping our clinicians deliver exceptional care every day.

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If you enjoy working with children and families, thrive in a well-run clinical environment, and are genuinely excited to grow your skills alongside an experienced team, we would love to hear from you.

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About the Role

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As part of our two-person front desk team, you will work closely with our Senior Medical Receptionist - supporting the smooth day-to-day running of the practice and ensuring every family feels welcomed and well looked after while in our care.

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This role combines reception, patient coordination and administration in a steady but structured specialist setting. The roster runs Tuesday to Friday on an alternating weekly basis - early starts (7:15am–4:15pm) and late starts (8:15am–4:45pm) - with alternating shorter Fridays.

Additional hours required from time to time to cover leave.

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We are aiming for the right person to be in place by early July 2026, with a handover period before our outgoing receptionist finishes mid July.

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Key Responsibilities

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- Welcoming children and families and creating a calm, friendly environment from the moment they arrive

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- Managing appointment bookings, confirmations and schedule changes using practice management system Xestro

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- Answering phone and email enquiries in a professional and helpful manner

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- Confirming appointments, chasing referrals and questionnaires, and preparing the daily patient schedule

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- Processing payments and assisting with billing and Medicare administration

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- Scanning, digital filing and maintaining accurate patient records

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- Monitoring and restocking reception and medical supplies

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- Setting up consulting rooms and preparing for the next day

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- Assisting with weekly social media scheduling (Facebook, Instagram, website)

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- Supporting the Senior Receptionist and clinical team with day-to-day practice operations

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About You

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We’re looking for someone who is kind, reliable and genuinely enjoys creating a welcoming experience for children and their families. You bring some experience and a lot of heart - and you’re excited to keep growing.

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You will ideally have:

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- At least 6 months’ experience in a medical or allied health reception role

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- Excellent communication and interpersonal skills - warm and professional with patients, families and clinical staff

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- Strong attention to detail and the ability to confidently manage a busy desk

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- Confidence using computers and practice management software (Xestro experience preferred but not essential)

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- A calm, patient-focused approach - particularly with children and anxious families

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- A genuine growth mindset - open to feedback, willing to learn, and motivated to do things the Brightwater way

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- Current Blue Card (Working with Children Check, QLD) or willingness to obtain prior to commencement

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Our Culture

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At Brightwater Paediatrics, culture isn’t something we talk about - it’s how we operate every day. We are a small,



close-knit team that takes genuine pride in the care we provide and the way we treat each other.

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The right person for this role will be someone who lights up around kids, brings warmth and patience to every interaction, and understands that in a small practice, how you show up for your teammates matters just as much as the tasks you complete.

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We’re not looking for someone who thinks they already know everything. We’re looking for someone who is genuinely excited to grow into the Brightwater way of working - collaboratively, with humility, and with a lot of heart.

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Why Join Brightwater Paediatrics?

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- Above award remuneration, reflecting our commitment to valuing our team

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- Work alongside experienced paediatric specialists who are deeply committed to exceptional family-centred care

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- A supportive, two-person reception team with a Senior Receptionist who genuinely invests in your growth

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- Meaningful, patient-facing work - helping children and families feel supported during important healthcare moments

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- A well-run, structured practice with clear processes and consistent expectations

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- A beautiful Sunshine Coast location in Mountain Creek, with convenient access and free parking

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How to Apply

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Click Apply on SEEK and submit your resume and a short cover letter (one page maximum). In your cover letter, please briefly tell us:

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1. Why you are interested in working in a paediatric specialist clinic.

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1. What you think makes a outstanding experience for children and families at the front desk.

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Applications are reviewed as they are received - don’t wait for a closing date.

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For a copy of the position description, please email (email preferred, no phone calls please). Please no direct calls with Brightwater Paediatrics.

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Brightwater Paediatrics is an equal opportunity employer. We welcome applications from all backgrounds.

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