The Agent Support Partner will be responsible for providing high quality customer service and campaign coordination for the sales agents. Facilitates all aspects of customer service and administration including; document preparation and creation, database management, processing listings and exchanges via the relevant software platform, preparing documentation for appraisals and proofing and creating marketing.

Deliverables:

- Assist with day-to-day support services including administration and database management.
- Process all listings, sales and appraisals via the required software platform currently within AgentBox.
- Coordinate vendor, purchaser and solicitor correspondence as required.
- Generate agency agreements and marketing campaigns/schedules within Realtair and RealHub.
- Coordinate marketing proofs for agent and vendors’ approval.
- Coordinate approval of marketing components ensuring accuracy for booking dates and description of properties.
- Liaising with the compliance team to ensure accuracy of listings throughout the sale process.




- Assist with agent personal marketing requirements, marketing templates and distribution.
- Organise and manage workflow through email and diary management.
- Coordinate and facilitate the training, integration, and onboarding of current agents into the business.
- Communicate with new agents to understand their business needs ensuring a seamless transition into the company.
- Assisting with internal website management.
- Work with Remote Professionals (offshore team) to ensure tasks are being done efficiently.
- Work with the Head of Operations to improve internal processes for agents.

Skills/Attributes:

- Experience with Agent Box, Realtair, RealHub ideal
- Flexibility, adaptability and the ability to multi-task
- Strong administrative skills
- Customer service orientation and exceptional people skills
- Ability to prioritise
- Organisational and time management skills
- Excellent written and verbal communication skills
- High attention to detail
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📌 Expressions of Interest – AGENT SUPPORT PARTNER (Sydney)
🏢 The Agency
📍 Sydney