We are seeking an experienced Steel Administration Support team member in this specialised industry of Steel Import & Distribution. This role will see you deliver outstanding Customer Service Support to our Steel Accounts Manager, assisting with simply queries, and working with suppliers/carriers to resolve issues. This role requires excellent communication skills, strong attention to detail and organisational skills, a positive attitude and the ability to handle customer concerns in a professional and empathetic manner.
Responsibilities:
Customer Service:
• Action customer queries and work with the team to solve more complex investigations.
• Effectively and promptly resolve Customer queries.
• Proactive Customer contact on updates, issue logs and other matters.
• Provide exceptional customer service to both internal and external clients via phone, email, and in person.
Steel Operational Administration:
• Reconcile Container & Breakbulk Shipments
• Manage Steel Storage liaising with Accounts & Warehouse Team regarding movement in/out of stock.
• Container Management – End to End (receive and manage tracking of goods through to Unpack and Delivery).