This position requires regular domestic and international travel.

What you’ll be doing:

- Conduct efficiently install, “Set-to-Work”, commissioning and testing activities for SATCOM terminals
- Provide level 1 & 2 technical support to customers in country and overseas (troubleshooting and resolving reported faults, often outside of business hours)
- Deliver EM Solutions customer training packages in country and overseas
- Assist with system level testing and satellite certification on EMS Defence SATCOM terminals and products
- Contribute to the design requirements and help implement ongoing innovations on terminal design and manufacture
- Recommend product and process refinements to improve terminal performance, increase reliability and lower manufacturing costs

Core skills and competencies:

- Proficient use of hand tools
- High level of customer service skills
- Ability to deliver training




- High attention to detail
- MS Office Suite experience

Qualification and experience:

- Technical training equivalent to Graduate Certificate level in Electronics & Communications
- Previous experience in the SATCOM industry or similar would be ideal
- 3 to 5 years of experience operating and maintaining satellite terminals or equivalent equipment
- Previous Field Technical Support experience required
- Construction Card mandatory
- Work Safely at Heights & Confined Spaces certificates will be highly regarded
- Possession of, or the ability to qualify for, an Australian Defence security clearance (baseline minimum, NV1 preferred)

Australian Defence Force (ADF) veterans are encouraged to apply!

📌 Field Service Representative (Tennyson)
🏢 EM Solutions Pty
📍 Tennyson