Customer Relationship Manager
TigerPak | Woodville, SA
Full time | Sales / Account & Relationship Management

Talent Right has partnered with TigerPak to recruit a Customer Relationship Manager to join their South Australian operation.
This is far more than a traditional sales role. It's an opportunity to take ownership of a customer portfolio, build robust relationships, uncover new business opportunities and contribute directly to TigerPak's continued growth.

If you enjoy building relationships, proactively engaging with customers and turning conversations into sales, this could be the opportunity you've been looking for.

About TigerPak

TigerPak is an Australian-owned family business that has grown to become one of Australia's leading distributors of packaging materials, warehouse consumables, safety supplies, marking and identification products, and workplace essentials.
Since commencing operations in 2002, TigerPak has experienced solid national growth through its commitment to quality products, competitive pricing and its promise of excellent customer service. Today, the business operates strategically located branches across New South Wales, Victoria, Queensland, South Australia, and Western Australia, allowing customers to receive fast, accurate, and reliable service wherever they operate.
Supplying businesses across warehousing, logistics, manufacturing, transport, construction, food production, and industrial sectors, TigerPak has become a trusted supply partner for organisations that rely on dependable service and strong customer relationships to keep their operations moving.
What sets TigerPak apart is its sales culture. Rather than simply selling products, the team focuses on understanding customers, identifying opportunities and building long-term relationships that create value for both the customer and the business.

About the Role

An exciting opportunity has become available for a Customer Relationship Manager to join TigerPak's South Australian operation in Woodville, South Australia.
Reporting to the Regional Sales Manager, you'll be responsible for onboarding, growing and maintaining your strategic customer portfolio within your allocated region.

This is a combination of proactive sales and customer relationship management. You'll spend your day engaging with customers, following up quotations, re-engaging inactive customers, identifying new opportunities,



preparing quotes and developing relationships that generate repeat business and growth.

This is a highly proactive, office-based sales role. Your success will come from building relationships over the phone, maintaining regular customer contact, following up opportunities and ensuring customers receive the level of service TigerPak stands behind.
The role would suit someone who is self-motivated, organised and driven to achieve results. If you enjoy speaking with customers, managing your own activity and working towards clear sales targets, this is a fantastic opportunity for you.

How the Sales Team Works To give you a clear picture of how the role fits within the business:

Customer Portfolio → Outbound Customer Calls → Discovery Conversations → Quoting → Follow-Up → Customer Relationship Management → Repeat Business & Growth

You'll manage your customer activity from end to end, taking ownership of customer relationships, preparing quotations, following up opportunities and identifying additional sales opportunities through proactive customer engagement.

The focus is on consistent customer contact and following opportunities through. You'll be expected to manage your daily activity, maintain strong customer relationships and work towards agreed sales and activity targets.
What You'll Be Responsible For Customer Relationship Management

- Onboard, maintain and grow your assigned customer portfolio
- Build strong relationships with existing and prospective customers
- Maintain regular contact with customers to support retention and growth
- Proactively engage with customers and identify opportunities
- Deliver the level of customer satisfaction that TigerPak stands behind
- Become a trusted point of contact for your customers

Sales & Business Development
- Conduct approximately 32 outbound customer calls each day
- Follow up quotations and sales opportunities
- Re-engage inactive customers
- Conduct customer journey and discovery calls
- Identify potential new customers and sales opportunities




- Work towards achieving monthly sales targets
- Consistently develop your customer portfolio and generate new business

Quoting & Sales Administration
- Set pricing and prepare customer quotations
- Enter and email quotations to customers
- Follow up quotes and opportunities
- Manage daily sales tasks and activities
- Review and act on information provided through regular reporting
- Maintain accurate and timely reporting

Team & Business Support
- Attend sales, VIG and DFS meetings as required
- Complete assigned actions within agreed timeframes
- Work collaboratively with the wider TigerPak team
- Uphold TigerPak's culture within the branch
- Adhere to TigerPak's policies, procedures, mission and values

About You
You're someone who genuinely enjoys talking to customers and building relationships.
You don't simply wait for enquiries to come in. You are comfortable picking up the phone, having proactive conversations, identifying opportunities and following through to achieve a result.

You'll bring:

- 2+ years of sales experience
- Strong customer engagement and communication skills
- A professional telephone manner
- The ability to work independently and proactively
- Strong time management and organisational skills
- A self-motivated and positive approach
- The ability to build and maintain strong customer relationships
- A team-focused approach
- The ability to manage multiple tasks and follow through on commitments
- Knowledge of TigerPak products, or the ability to quickly develop this knowledge

Experience in a sales environment where proactive customer contact, quoting and follow-up are important will be highly regarded.
What's on Offer

- Opportunity to join an established Australian-owned business
- The opportunity to manage and grow a customer portfolio
- A role combining customer relationship management and proactive sales
- Support from an experienced Regional Sales Manager
- The opportunity to contribute directly to TigerPak's sales and business growth
- A collaborative team environment
- Woodville, South Australia location

How to Apply

Submit your CV and Cover Letter to be considered for this opportunity.
If you're an ambitious sales professional who enjoys building meaningful customer relationships, proactively identifying opportunities and working towards clear sales targets, we'd love to hear from you.

📌 Internal Sales Executive (South Australia) (Woodville South)
🏢 Talent Right
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