Customer Experience Manager | Victoria's Secret

Are you a passionate retail leader who thrives on delivering exceptional customer experiences and developing high-performing teams? Victoria's Secret is looking for a Customer Experience Manager to partner with the Store Manager in leading our team, driving commercial success and creating an engaging, customer-first store environment.

This is an exciting opportunity for an experienced retail manager who loves coaching teams, leading from the sales floor and bringing a world-class brand experience to life every day.

About the Role

As the Customer Experience Manager, you will play a key leadership role in the store, taking ownership of the customer journey, team performance, operational excellence and sales results. You will spend the majority of your time on the sales floor, inspiring and coaching your team to deliver exceptional service while achieving key commercial objectives.

Working closely with the Store Manager, you will help build a positive and inclusive culture where team members feel supported, developed and empowered to succeed.

Key Responsibilities

- Lead by example on the sales floor, creating an energetic and customer-first culture that delivers exceptional service and results.

- Inspire, coach and develop a high-performing team to achieve sales, service and productivity goals.

- Build team capability through regular feedback, training and recognition, fostering a positive and engaging workplace culture.

- Drive sales performance by identifying opportunities, analysing results and implementing effective action plans.

- Partner with the Store Manager to recruit, onboard and develop top talent,



supporting succession and career growth.

- Ensure Victoria's Secret brand standards, visual merchandising and operational excellence are consistently delivered.

- Promote customer loyalty initiatives and create memorable experiences that build long-term customer relationships.

- Lead daily store operations, including workforce planning, compliance, safety and loss prevention.

- Maintain a secure, inclusive and productive environment for customers and team members.

- Take ownership of results and contribute to the overall success of the store through strong leadership and effective execution.

About You

- Proven experience leading and developing teams in a fast-paced retail environment.

- A positive, energetic and customer-focused leadership style.

- Passionate about coaching others and creating a high-performance culture.

- Strong commercial and sales acumen with a track record of delivering results.

- Excellent communication and relationship-building skills.

- Motivated by developing people, driving engagement and creating exceptional customer experiences.

Why Join Us?

- Be part of one of the world's most recognised retail brands.

- Work with a passionate and supportive leadership team.

- Access career development and progression opportunities.

- Receive ongoing training and leadership development.

- Enjoy a competitive salary package and team member benefits.

Apply Now

If you're a customer-focused retail leader ready to inspire teams, drive performance and create memorable customer experiences, we'd love to hear from you. Apply today and join Victoria's Secret as our next Customer Experience Manager.

📌 Customer Experience Manager | Victoria's Secret | Emporium (Melbourne)
🏢 The Valiram Group
📍 Melbourne