Kixup Repairs has proudly served the Mount Isa community for over 10 years, specialising in phone, tablet, laptop, and gaming console repairs. We’re passionate about customer service, fast turnarounds, and providing honest, high-quality repairs that people can trust.
We’re looking for a motivated and reliable team member to join our crew and help keep the store running smoothly — from customer service to admin and everything in between.
Position Overview
The Retail & Repair Coordinator plays a crucial role in the day-to-day operations of the store. This position supports both front-of-house customer interactions and back-of-house admin and logistics. You’ll help ensure customers have a great experience, repairs are processed efficiently, and the store is well-organised and clean.
Key Responsibilities
Customer Service & Sales
• Greet customers, assess device issues, and complete repair intake forms
• Sell accessories, screen protectors, and other retail products
• Provide repair updates and collect outstanding balances
• Follow up on uncollected repairs
Admin & Operations
• Manage daily banking and end-of-day reconciliation
• Package and post devices as required
• Track and manage parts inventory, ensuring stock levels are maintained
• Maintain a clean, organised, and professional store workplace
• Ensure all repairs and sales are accurately logged in POS and ticketing systems
Performance & Accountability
• Meet and exceed individual and store-wide KPIs (e.g., sales targets, follow-up success rate)
• Identify opportunities to improve customer satisfaction and store efficiency
Skills & Experience
Essential:
• Friendly and professional communication skills
• Strong attention to detail and organisation
• Reliable, punctual, and trustworthy
• Comfortable using POS systems and basic digital tools
Preferred:
• Previous experience in retail, admin, or customer service
• Interest in tech or repair work is a bonus (but not required)
What You’ll Get
• Supportive team and a relaxed, community-first culture
• On-the-job training and upskilling opportunities
• Staff discounts on repairs and products
• Opportunity to grow into more senior roles
📌 Retail & Repair Coordinator (Mount Isa)
🏢 Kixup Repairs
📍 Mount Isa
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