​Monash Ultrasound for Women are leading the future of reproductive health

Monash Ultrasound for Women (MUFW) is Melbourne’s premier provider of obstetric and gynaecological diagnostic ultrasound services. Clinics are located at Berwick, Box Hill, Clayton, Cremorne, Mulgrave and Sunshine.

MUFW provides a comprehensive tertiary level prenatal diagnostic service and we are committed to maintaining our position as a leader in the field. Monash Ultrasound For Women understands that patients desire both caring service and information about their scans, tests and results. Our genetic counsellors, together with sonologists and sonographers, provide for these needs in a thoughtful and sensitive manner.

MUFW is actively involved in research studies and education programs both nationally and internationally. Our clinics are equipped with state-of-the-art GE ultrasound systems. Our expert team are committed to best practice and optimal patient care.

A role with unique responsibilities
This is a newly created role at MUFW, providing an exciting opportunity for an experienced customer service or bookings professional to take on additional responsibility within our busy bookings team.

As the MUFW Bookings Coordinator, you will work closely with the Patient Services Manager to help ensure the smooth day-to-day operation of our bookings function. Based in Clayton, you will support the daily coordination of booking activities, phone enquiries and workflow priorities, while remaining actively involved in patient bookings and call management throughout the day.

This is a predominantly phone-based role, ideal for someone who enjoys helping patients and providing outstanding customer service. The majority of each day will be spent managing inbound and outbound calls, booking appointments and supporting patients, while also assisting with the coordination of the bookings team and daily workload allocation.

You will help ensure phone coverage is maintained, daily tasks are completed, and service standards are consistently achieved. Working closely with doctors, genetic counsellors, nurses, sonographers and administration teams,



you will play an important role in supporting both patients and referring doctors.

Your responsibilities will include:

- Managing a high volume of inbound and outbound patient calls and booking enquiries throughout the day, five days per week
- Coordinating the daily workflow of the bookings team, including phone coverage, task allocation and workload prioritisation
- Assisting with the day-to-day operation of bookings and call enquiries to ensure appointments are booked accurately and efficiently
- Acting as a key point of contact for the bookings team, providing day-to-day support, guidance and assistance when required
- Monitoring team performance measures, booking accuracy and patient feedback, and escalating concerns where appropriate
- Building strong working relationships with doctors, sonographers, nurses, genetic counsellors and administration teams
- Supporting MUFW's referring doctor network by delivering an exceptional experience for patients, doctors and referrers
- Identifying opportunities to improve processes, workflow efficiency and the overall patient experience
- Ensuring all bookings and patient interactions are managed in accordance with MUFW clinical protocols, quality management systems, privacy and governance requirements

Are you the ideal candidate?
We're looking for a highly organised and proactive bookings professional who enjoys a busy environment and takes pride in delivering exceptional customer service. You will be comfortable coordinating daily activities, supporting colleagues and helping the team stay on track, while remaining hands-on with patient bookings and phone enquiries.

You will have strong communication skills, excellent attention to detail,



a collaborative approach and the ability to prioritise competing demands. Most importantly, you will lead by example through your work ethic, professionalism and commitment to providing an outstanding experience for our patients and referring doctors.

Why work with us?
At MUFW, we are more than just a workplace - we are a passionate and innovative community dedicated to empowering individuals and making a real difference in the world of fertility.

We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities to help you advance your career.

Valuing each and every one of our employees
Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits:

- Your professional growth truly matters to us - we’re dedicated to supporting you with meaningful development opportunities, guidance, and a commitment to your success. You will have access to participate in an Annual Mentor Program, as well as a Learning & Development Framework that supports your skilled goals.
- We deeply care about our employees’ physical and mental well-being, as well as work-life balance, fostering a supportive workplace where you feel valued, heard, and empowered to thrive both personally and professionally. Enjoy access to CU Health Employee Assistance program and Fitness Passport gym membership!
- As part of Monash IVF Group, enjoy access to exclusive employee discounts on fertility and ultrasound services

If you’re ready to join the brave leaders of reproductive care, submit your application now.

Closing Date: Friday 06 November 2026 (if not filled prior)

Bella Pileggi

People & Culture Business Partner

••••@monashivfgroup.com

All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy. Should you require any modifications to the recruitment/interview process, please email ••••@monashivfgroup.com.

📌 Bookings Coordinator (Clayton)
🏢 Monash IVF Group
📍 Clayton