About Givaudan

Givaudan is a global leader in Fragrance & Beauty and Taste & Wellbeing. We celebrate the beauty of human experience by creating for happier, healthier lives with love for nature. Together with our customers we deliver food experiences, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. In 2023, Givaudan employed 16,260 people worldwide and achieved CHF 6.9 billion in sales with a free cash flow of 13.3%. With a heritage that stretches back over 250 years, we are committed to driving long-term, purpose-led growth by improving people's health and happiness and increasing our positive impact on nature. This is Givaudan. Human by nature. Discover more at www.givaudan.com

We are looking for a proactive and customer-focused Supply Chain Coordinator to join our team.

In this role, you will be the key link between our customers, Supply Chain, Operations, Sales and Givaudan Business Solutions (GBS) teams, ensuring customer requirements are met efficiently and effectively.

You will manage the end-to-end customer order fulfilment process, coordinate warehousing and logistics activities, and build strong relationships with customers and internal stakeholders to deliver an excellent customer experience.

Your Key Responsibilities

- Customer Service & Order Management: Manage the end-to-end order fulfilment process, ensuring accurate order processing, timely deliveries and a high standard of customer service.

- Customer Relationship Management: Act as the primary point of contact for assigned customers, proactively managing expectations, resolving enquiries, complaints, order changes and delivery issues.

- Logistics & Distribution: Coordinate daily activities with third-party logistics providers (3PLs), warehouses and transport carriers to ensure efficient product storage, movement and delivery.

- Inventory & Demand Planning: Monitor inventory levels and aged stock,



maintain customer forecasts in IBP and collaborate with regional planning teams to support inventory optimisation and supply planning.

- Shipping & Compliance: Coordinate shipping arrangements, transport documentation and customer-specific packaging, labelling and delivery requirements, ensuring compliance with relevant regulations.

- Stakeholder Collaboration: Work closely with Sales, Operations, Planning, Quality and GBS teams to resolve operational issues and meet customer requirements.

- Customer & Operational Reporting: Support customer meetings and business reviews, providing updates on forecasts, stock availability, supply constraints and service performance.

- Continuous Improvement: Identify and contribute to improvements in customer service, logistics, warehousing and supply chain processes to enhance efficiency and customer satisfaction.

About You

We are looking for someone who is customer-focused, organised and solutions-oriented, with the ability to manage competing priorities and build strong working relationships.

Ideally, you will bring:

- Experience in supply chain coordination, customer service, order management, warehousing or logistics operations.

- Strong interpersonal and communication skills, with demonstrated ability to build and maintain effective customer and stakeholder relationships.

- Knowledge of SAP or similar order management systems, with an understanding of inventory management processes.

- Experience coordinating with warehouses, transport providers or third-party logistics partners.

- Understanding of shipping processes, Incoterms and transport documentation.

- Proficiency in Microsoft Office applications.

- Robust organisational, time management and problem-solving skills, with attention to detail.

- A proactive approach, sound judgement and the ability to resolve issues and manage competing priorities.

Please note: Givaudan is unable to provide visa sponsorship for this role. Applicants must be Australian citizens or permanent residents to be considered.

📌 Supply Chain Coordinator (Baulkham Hills)
🏢 Givaudan
📍 Baulkham Hills