About the role

Backpackers Hostel Housekeeping Team Leader manages the daily cleaning of communal facilities and shared rooms, leads a rotating team of staff (often working holidaymakers), and maintains a vibrant, social, yet clean environment. Working on a set roster 5 days per week, 7.30am start till 3pm.

Key responsibilities

- Lead daily briefings, assign cleaning zones, and maintain high morale among a diverse team of international staff or volunteers

- Inspect and regularly clean high-use areas including large dorm rooms, communal kitchens, shared bathrooms, and social lounges to ensure strict hygiene standards

- Coordinate and work alongside team members to ensure rapid room turnovers between heavy checkout and check-in windows, tracking bed availability closely

- Train new staff on productive cleaning techniques, chemical safety, and hostel-specific cleanliness guidelines





- Monitor inventory for cleaning chemicals, bunk linens, and guest amenities, and report maintenance issues immediately

- Complete room deep cleans including all aspects of deep cleaning including but not limited to walls, carpets and mattresses

About you

- Previous experience in hostel, hotel, or commercial housekeeping, with proven leadership or supervisory skills

- Excellent interpersonal skills to lead and connect with staff and guests from diverse cultural backgrounds

- Ability to work efficiently under pressure during peak travel seasons and handle unexpected room conditions

- Capacity to remain on your feet, navigate stairs, and lift laundry bundles throughout the shift

📌 Backpackers Hostel Housekeeping Team Leader (Highgate)
🏢 Billabong Backpackers Resort
📍 Highgate