We're all about helping our members make the most of their money. And while they go after their goals, you can too. As an Insurance Officer, you'll play an important role in supporting the ongoing maintenance of member insurance arrangements. Working within our Operations team, you'll undertake a range of activities including data processing, insurance administration, premium payment processing, and technical analysis.

You'll contribute to the delivery of accurate and efficient insurance services while helping ensure members receive the support and outcomes they expect. This role will suit someone who enjoys working with detailed information, thrives in a fast-paced environment, and is motivated by solving problems and continuously improving processes.
You'll be part of a team that values courage, empathy, and excellence, working together to deliver positive outcomes for members and stakeholders.
This role is a 12 month fixed term opportunity and is based in Brisbane.

Responsibilities
Day to day, you'll:

- Process and maintain member insurance arrangements accurately and efficiently.
- Complete insurance administration activities, including premium payment processing.
- Analyse information and investigate issues to identify appropriate solutions.
- Support the ongoing maintenance of insurance records and member data.
- Work across a range of systems to deliver operational outcomes.
- Provide a high standard of service to internal and external stakeholders.
- Identify and escalate risks, issues, or exceptions when required.
- Contribute to continuous improvement initiatives and team objectives.

Qualifications




It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

- You have strong analytical skills and a sound mathematical aptitude.
- Your experience includes managing high-volume workloads with a high degree of accuracy.
- You'll demonstrate the ability to analyse problems, identify issues, and develop practical solutions.
- You're confident using multiple computer systems and learning new technologies.
- You bring enthusiasm, flexibility, and a commitment to delivering excellent outcomes.
- You have a strong customer service focus and stakeholder mindset.
- Your professional work ethic enables you to adapt positively to change.
- You'll possess strong written and verbal communication skills.
- You're familiar with superannuation, life insurance, or financial services, or can quickly build your knowledge in these areas.
- You understand the importance of risk management, compliance, and timely issue escalation.

Why join us?
Bring your potential to Australian Retirement Trust and unleash our monster possibilities:

- You'll get 14% super as standard,



to help your future come alive.
- Build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

We use technology, including artificial intelligence (AI), to support parts of our recruitment process - such as reviewing applications, supporting screening interviews, reference checking, and matching skills to roles. All final hiring decisions are made by people.
By applying, you agree to the use of these technologies as part of the recruitment process.

About us
Our 2.4 million members trust us to take care of around $375 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.
Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now.
Applications close 19th October 2026.

We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up-front is key to us - and recruitment is no different

📌 Insurance Officer (Brisbane)
🏢 Australian Retirement Trust
📍 Brisbane