Emerald Superclinic Pharmacy is looking for an experienced Senior Pharmacy Assistant / Dispensary Technician to join our team in a full-time position.

This is a key onsite role for someone who is passionate about exceptional customer service and patient care, enjoys responsibility and is confident supporting the day-to-day operations of a community pharmacy.

Working closely with the Pharmacist in Charge and Pharmacy Owner, you will be a key senior member of the pharmacy team, with responsibility across day-to-day retail operations, dispensary support and store administration.

About the role

Your number one priority will be to provide a welcoming, professional and helpful experience for every patient and customer.

You will also:

- Deliver exceptional customer service and build strong relationships with our patients and community

- Assist patients with their health and wellbeing needs and refer appropriately to the pharmacist

- Work closely with the Pharmacist in Charge to support high-quality patient care

- Support dispensary workflow under pharmacist supervision

- Coordinate the day-to-day retail activities of the pharmacy

- Provide guidance and support to junior pharmacy assistants

- Maintain high standards of merchandising, store presentation and promotional execution

- Coordinate stock ordering, stock rotation, inventory control and stocktake activities

- Process invoices, credits and associated paperwork

- Maintain customer accounts and assist with account queries

- Complete cash reconciliation, banking and associated administrative tasks





- Prepare routine reports and provide information to the Pharmacist in Charge and Pharmacy Owner

- Monitor day-to-day retail performance, identify discrepancies and escalate issues where required

- Ensure operational and administrative processes are completed accurately and on time

- Identify opportunities to improve workflow, service and the overall patient experience

About you

Previous community pharmacy experience is essential.

We are looking for someone who:

- Has a strong customer service focus and enjoys helping people

- Has solid community pharmacy experience

- Has experience working within a dispensary and/or relevant dispensary technician training

- Is operating at, or capable of operating at, a Pharmacy Assistant Level 3 or Level 4

- Is confident taking responsibility for day-to-day retail and administrative tasks

- Is organised and able to prioritise effectively

- Has strong stock control, merchandising and retail skills

- Is comfortable with invoicing, customer accounts, banking and routine reporting

- Communicates well with pharmacists, team members and patients

- Is reliable, proactive and able to work with minimal supervision





- Takes pride in maintaining high standards and following through on responsibilities

What we offer

- A varied senior role working closely with the Pharmacist in Charge and Pharmacy Owner

- The opportunity to use your experience across customer service, dispensary, retail and pharmacy operations

- A supportive, patient-focused community pharmacy environment

- Generous staff discounts

- Employee Assistance Program (EAP)

- Corporate discounts on private health insurance

- Opportunities to continue developing your skills and experience within community pharmacy

Why join Emerald Superclinic Pharmacy?

We believe community pharmacy is about more than simply supplying medicines.

Our focus is on improving health, inspiring wellbeing and connecting our community, and we are committed to providing exceptional care while creating a supportive and professional environment for our team.

This role offers the prospect to become a trusted senior member of the pharmacy team, work closely with the Pharmacist in Charge and play an important role in the day-to-day operation of the pharmacy.

If you are an experienced pharmacy assistant or dispensary technician looking for a full-time role with greater responsibility, variety and the opportunity to make a meaningful contribution to your pharmacy and community, we would love to hear from you.

To apply, please submit your application through SEEK or email your résumé and a brief cover letter to:
••••@emeraldpharmacyservices.com.au

📌 Full-Time Senior Pharmacy Assistant / Dispensary Technician – Level 3/4 (Emerald)
🏢 Emerald Superclinic Pharmacy
📍 Emerald