Full time Remote – Australia Healthcare experience preferred

Customer Success Manager

Help healthcare practices onboard, hit their KPI goals, and extract genuine, measurable value from the PratixBI platform each quarter.

Key responsibilities

- Own the onboarding process for new practice customers — from initial data integration through to first live dashboard and quarterly review cadence
- Conduct structured quarterly performance reviews with practice owners and managers, interpreting KPI trends and identifying improvement opportunities
- Proactively monitor customer health metrics and intervene early when engagement or outcomes trend in the wrong direction
- Build and maintain strong relationships with key stakeholders across each practice — owners, practice managers, and clinical leads
- Serve as the internal advocate for customer needs, feeding structured insights into product development and operational processes
- Develop and maintain customer success playbooks, onboarding guides, and best-practice documentation
- Identify expansion opportunities within the existing customer base and collaborate with the broader team on renewals

What we're looking for

- 3+ years in a customer success, account management, or client services role,



ideally within SaaS or a data-driven product environment
- Strong analytical mindset — you're comfortable interpreting business performance data and translating it into explicit, actionable insights for non-technical stakeholders
- Excellent verbal and written communication skills; the ability to build trust with busy, professional stakeholders
- A structured, process-oriented approach to managing a portfolio of accounts simultaneously
- High degree of ownership — you follow through, you proactively solve problems, and you don't wait to be asked

Preferred: Experience working with healthcare practices, knowledge of Australian practice management systems, or a clinical/allied health background.

Employment type Full-time

Location Remote – Australia

Department Customer Success

Start date Immediate availability preferred

What we offer

- Competitive salary commensurate with experience
- A clearly-defined 90-day onboarding plan with measurable milestones
- Direct access to the founding team and meaningful input into the product roadmap
- Flexible working arrangements to suit your lifestyle
- Work with real healthcare businesses making real decisions based on your expertise

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📌 Customer Success Manager (Australia)
🏢 PratixBI
📍 Australia