Job Description for Deskside Support in Adelaide.

Twice a week ( Mon & Thursday only )

- Technical knowledge of IT solutions including but not limited to workstation, server and LAN
- knowledge.
- Providing IT support on client site
- Windows OS
- Windows Server/AD basic knowledge
- Microsoft Office applications (O365)
- Basic understanding of network devices (Cisco and HP)
- Basic understanding of Network topology (TCP/IP, DNS, WINS)
- Experience managing mobile devices
- Experience managing printer support
- Experience of working in an ITIL environment
- Basic understanding of first level application support
- Solid customer service mindset
- Conduct support operations with global team and tools on a day-to-day basis
- Willingness to travel, not more than 20% of working time
- Excellent interpersonal and communication skills in verbal and written English.
- Local language requirement based on service location: grade level C1

Primary Skill :





- Good understanding of IT Service Management processes and practices
- Demonstrates a positive and productive attitude
- Manages to prioritize tasks and work under pressure
- Inspires the trust of others
- Follows organizations goals, values, policies, and procedures
- Manages competing demands, frequent changes, and uses time effectively
- Strong business understanding
- Experience on preferably several of technological domains: Servers & Storage, Communication
- Technology, and Managed Desktop Services
- Problem solving capabilities

Secondary Skill :

- Experience of working in projects
- Experience of IT operations for Factory and Office environment

Certifications Completed :

- Advantage - ITIL V3 or V4

Products Used :

- Service Snow

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📌 Deskside support (Adelaide)
🏢 Pyramid Global Technologies
📍 Adelaide