Customer Service Officer | Financial Services | ParramattaJoin a respected financial services organisation and make a genuine difference to the customer experience.We are currently seeking an experienced Customer Service Officer to join a well-established financial services business based in Parramatta. This is an initial 8-week temporary assignment, with the potential for extension for the right candidate.
If you're passionate about delivering exceptional customer service, enjoy working in a fast-paced workplace, and have experience managing customer enquiries over the phone and via email, we'd love to hear from you.
About the RoleAs a Customer Service Officer, you will be the first point of contact for customers, providing professional and efficient support across a range of enquiries. Working within a collaborative and supportive team environment, you'll be responsible for delivering a high standard of service while ensuring customer needs are met in a timely and compliant manner.
Key Responsibilities
- Managing inbound customer enquiries via phone, email and online channels
- Providing accurate information and resolving customer issues efficiently
- Maintaining detailed and accurate customer records
- Investigating and following up on customer requests and applications
- Liaising with internal departments to ensure timely outcomes
- Processing administrative tasks and customer documentation
- Ensuring compliance with internal policies and regulatory requirements
- Delivering a positive customer experience at every interaction
About YouTo be successful in this role, you will have:
- Previous customer service, contact centre or customer support experience
- Exceptional communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- A professional, empathetic and customer-focused approach
- Experience within banking, insurance, superannuation, lending or broader financial services will be highly regarded
- Availability to commence immediately
What's on Offer?
- Initial 8-week temporary assignment with potential for extension
- Salary equivalent of $73,105 per annum (pro rata), inclusive of superannuation
- Full-time hours, Monday to Friday during business hours
- Convenient Parramatta location close to public transport
- Opportunity to gain experience within a reputable financial services organisation
- Supportive team environment and structured training provided
- Immediate start available
Position DetailsRole: Customer Service OfficerLocation: Parramatta, NSWEmployment Type: Temporary AssignmentDuration: 8 Weeks (Potential Extension)Hours: Full-Time | Monday-FridaySalary: Equivalent to $73,105 per annum (pro rata), inclusive of superannuationStart Date: ASAPIf you are looking for your next opportunity within financial services and are available to commence immediately, we'd love to hear from you.#
📌 Fix Term contract Customer Service (Sydney)
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