Claims Coordinator | Permanent, Full-time | Brisbane CBD

Your new company
Yournew company is a well-established organisation operating within the insurancerepairs and property restoration sector. With a strong presence across themarket, they are known for delivering high-quality outcomes, exceptionalcustomer experiences and tailored solutions for residential property claims.Due to continued growth, they are seeking a motivated and customer-focusedClaims Administrator to join their collaborative Brisbane team.

Your current role
As aCustomer Claims Administrator, you will act as a key point of contact forcustomers, insurers and internal stakeholders throughout the claims andrestoration process. Working within a fast-paced environment, you willcoordinate multiple tasks, maintain accurate records and provide timely updatesto ensure a seamless customer experience.

Key responsibilities:

- Coordinating and monitoring residential claims from lodgement through to completion
- Providing customers with updates and responding to enquiries via phone and email
- Maintaining accurate records across internal systems and client platforms
- Liaising with contractors, insurers and internal teams to facilitate outcomes
- Managing a high volume of inbound and outbound communications
- Assisting with issue resolution and escalating matters where appropriate
- Supporting team performance goals and contributing to a positive workplace culture

What you'll need to succeed
To be successful inthis role,



you'll be a confident communicator with a genuine passion forcustomer service and administration.

You will also bring:

- Previous experience within administration, coordination or customer service
- Strong organisational skills with the ability to manage competing priorities
- Excellent verbal and written communication skills
- The ability to build rapport with a broad range of stakeholders
- A proactive and solution-oriented mindset
- Strong attention to detail and ability to follow established processes
- Comfortable working independently whilst contributing to a team environment
- Experience within insurance, construction, property or trades-based industries will be highly regarded

What you'll get in return
In return, you'll joina supportive and growing business that genuinely values its people and investsin their development.

Benefits include:

- Comprehensive training and onboarding
- Clear pathways for career growth and progression
- Up-to-date office environment located in Brisbane's inner-city fringe
- Supportive leadership and collaborative team culture
- Ongoing professional development opportunities
- Employee wellbeing initiatives and recognition programs
- Social events and team-building activities throughout the year

What you need to do now
If you're interested in this role, click 'apply now'to forward an up-to-date copy of your CV, or call Phoebe now on .
If this job isn't quite right for you, but you arelooking for a new position, please contact Phoebe for a confidential discussionon your career.
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📌 Claims Coordinator (Brisbane)
🏢 Hays
📍 Brisbane