AO3 Fines Administration Officer | $51.12 per hour + super | Brisbane CBD | Queensland Government Contract

Your new company Hays is currently partnering with a Queensland Government organisation to recruit two experienced AO3 Administrative Officers for an initial temporary assignment through to 15 January 2027, with the possibility of extension.This is an excellent opportunity for candidates who thrive in a fast-paced, high-volume administrative environment and enjoy working with legislation, written correspondence, data processing and customer enquiries.
Your new role As an AO3 Administrative Officer, you will be responsible for supporting key administrative and operational functions within a busy client services team. Duties will include:

- Reviewing and responding to a high volume of client enquiries
- Processing administrative requests in line with relevant policies and procedures
- Investigating and assessing information to determine appropriate outcomes
- Drafting and reviewing written correspondence
- Conducting repetitive form checking and high-volume data entry
- Maintaining accurate records and case notes
- Utilising internal systems to research and investigate enquiries
- Providing information and support to clients through various communication channels




- Contributing to team objectives and performance outcomes

What you'll need to succeed To be successful in this role, you will demonstrate:

- Previous administration, processing or customer service experience
- Robust written communication and correspondence skills
- Excellent attention to detail and accuracy
- The ability to analyse information and follow complex procedures
- Strong computer literacy, including Microsoft Office applications
- Experience working in a high-volume, fast-paced environment
- A professional and customer-focused approach

Candidates with backgrounds in administration, government, customer service, contact centres, compliance, processing or case management are encouraged to apply.
What you'll get in return

- AO3 pay rate of $51.12 per hour plus super
- Initial assignment through to 15 January 2027
- Potential for extension
- Flexible working hours between 7:00am and 6:00pm
- Opportunity to gain valuable Queensland Government experience
- Supportive team environment and comprehensive training

What you need to do now Applications will be reviewed as they are received.Click 'Apply Now' to forward an up-to-date copy of your CV, or email or call for a confidential discussion.#

📌 Fines Administration Officer (Brisbane)
🏢 Hays
📍 Brisbane