The Role

We are looking for solution focused, flexible, creative, policy driven individual to join the claims team. Our values underpin the high paced and KPI driven yet rewarding work.

Hybrid/flexible working options available for the right candidates.

You may be required to work outside the normal 8.30am to 5pm at times dependant on business requirements.

Duties

• Process outcome claims in a timely manner for all our contracts.

• Meet quality standards for claims processing.

• Coach, advise and mentor staff in relation to claims processing.

• Analyse data and results to optimise performance.

• Assist with preparation of reports.

• Interpret and apply processes, policies, and guidelines.

• Collaborate with staff to find a solution focused approach to achieve claims.

To be competent in this position you will have.

• The ability to interpret and apply processes, policies and guidelines effectively

• Capability to review documentary evidence in line with relevant processes and guidelines,

• Ability to coach and advise others on claims matters,

• High level data entry skills and attention to detail,

• Great interpersonal skills that allow you to engage and build relationships with all staff across the organisation,

• An ability to manage your time effectively to ensure strict time frames are met.

• Experience processing claims in the Employment Services Industry, Inclusive Employment Australia or Workforce Australia contract would be highly regarded.

• Experience in Employment Services will also be highly regarded.

• Confident in using MS Excel to intermediate level

Advantages

At Sureway, we believe in offering more than just a job.



We provide growth, support, and rewards that help you thrive both professionally and personally.

- We pay above award rates – because your time and talent are worth more.
- Performance bonus scheme based on meeting benchmarks
- Birthday leave – celebrate your special day with a paid day off every year.
- Additional leave – enjoy an extra week off each year after 3 years of service.
- Ongoing learning and development – access programs & study assistance to grow your skills and career.
- Recognition that means something – be celebrated through monthly awards and our annual team awards program.

Organisation Details

Sureway Employment and Training lead the industry in Workforce Australia Employment Services and services to those with Disability. We also extend to the delivery of training and health supports. Sureway deliver innovative programs to job seekers, employers and learners across NSW, VIC, ACT, QLD, WA and SA. Our growing suite of services assists people to achieve their goals and aspirations in life.

This position requires the successful applicant to undertake a National Police Check and relevant state-based screens. Applicants also must have the right to work in Australia and hold a valid driver’s licence with reliable transport.

Please submit a cover letter addressing the competencies outlined above and current resume. as soon as possible. Applications are being considered as they are submitted.

We celebrate diversity and welcome applications from people of all backgrounds, including Aboriginal & Torres Strait Islander peoples, individuals with disabilities, LGBTIQA+ communities, and those from culturally and linguistically diverse backgrounds

📌 Claims Officer (Adelaide)
🏢 sureway
📍 Adelaide